Chancy Burgess

Work History

Stefanini IT Solutions

Avon, NY

01.2023 - Current

Sole organizer and manager of all industrial devices for the Kraft Heinz Corporation in North America covering 35 factories and warehouses.
Works with Honeywell scanner and computer devices with the ability to repair or replace industrial equipment in order to provide continuous production flow.
Prepared and maintained production reports and personnel records.
Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Analyzed production data and prepared reports for senior management.
Utilized data analysis tools to identify and resolve production issues.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Scrutinized production output and identified areas for improvement.
Updated logs and submitted timely reports detailing activities in line with regulatory standards.
Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Created and oversaw production schedules and adjusted as needed to meet deadlines.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.

Damovo

Avon, NY

08.2022 - 01.2023

Works with end clients to perform IT related tasks
Tasks include but not limited to re imaging computers and laptops to include Dell, Lenovo, HP, Gateway and Asus
Troubleshooting equipment for the Kraft-Heinz plant in Avon, NY to include computers, VM3's, scanners, access points, servers, routers and switches
Meets with plant representatives to discuss problems and solutions with the network and equipment that the plant utilizes
Works with a ticketing system in order to track equipment and progress on the incident
Engages in meetings 2-3 times a week with plant representatives and Damovo representatives to discuss any ongoing equipment issues within the plant or equipment that is shipped in from other plants from around the country.
Managed high levels of call flow and responded to technical support needs.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Used ticketing systems to manage and process support actions and requests.
Installed and configured operating systems and applications.

Greenlight Networks

Rochester, NY

01.2021 - 08.2022

Engage with customers of internet service over the phone in order to troubleshoot new orders, installation, payment methods and equipment recommendations
Provides assistance in identifying problems with the Network to include hardware and network issues
Works with Microsoft Office and excel in order to categorize and track customers
Working with and have given classes on: DHCP and static IP’s, CGNAT/NAT, IPv4 and IPv6, Public vs Private addresses, and Network Topology.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

USPS

Ringgold, GA

01.2020 - 01.2021

USPS
Utilize proprietary software and equipment in order to organize incoming and outgoing mail into bundles to maximize efficiency of delivery
Performs front facing customer service duties including receipt of packages and letters and maintaining accountability of all money and equipment.

US Army

Ft Stewart, GA

03.2010 - 01.2013

Fort Stewart
Brigade level leader responsible for training and management of 30 network personnel spread across 4 battalions.
Responsible for SIPR/NIPR network resulting in 0 cases of unsecured communications.
Maintained and operated 12 VSAT satellites during Operation Iraqi Freedom resulting in remote sites having access to phone and internet services.
Supervised and performed installation, operation and field – level maintenance of secure communications and networking equipment including integrated network control centers and multiplexing and transit cased subscriber interface equipment, in support of operations in Iraq and Afghanistan.
Identified issues, analyzed information and provided solutions to problems
Assisted with day-to-day operations, working efficiently and productively with all team members
Excellent communication skills, both verbal and written
Participated in team projects, demonstrating an ability to work collaboratively and effectively