Chanda Alridge
Crowley,TX
Summary
Dynamic professional with experience at Federal Express as a Package Handler Trainer, enhancing employee retention through effective mentorship and tailored training programs. Skilled in warehouse navigation and loading/unloading, I excel in high-pressure environments, leveraging strong communication to resolve conflicts and boost customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Package Handler Trainer
Federal Express
11.2010 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Customer Service Representative
WalMart
06.2005 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Trimble Technical High School
Fort Worth, TX05-1995
Skills
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Order picking
Timeline
Package Handler Trainer
Federal Express
11.2010 - Current
Customer Service Representative
WalMart
06.2005 - 01.2010
High School Diploma -
Trimble Technical High School
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