Chanda Coker
Belton,SC
Summary
Dynamic Team Manager with a proven track record at Panera Bread, excelling in staff development and customer focus. Enhanced operational efficiency through strategic workflow improvements and effective employee training. Leveraged influencing skills to resolve customer complaints, significantly boosting guest satisfaction and team performance. Expert in inventory management and compliance oversight.
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
10.2023 - Current
- Led team to ensure efficient operations and high-quality customer service.
- Trained new staff on company policies and food safety procedures.
- Implemented workflow improvements to enhance productivity in daily operations.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Inventory Manager
Panera Bread
11.2024 - 02.2026
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Implemented inventory tracking systems to enhance accuracy and streamline operations.
- Trained staff on proper inventory management procedures and safety protocols.
- Analyzed stock turnover rates to identify trends and improve ordering processes.
- Developed strategies for reducing excess inventory while meeting customer demand.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Team Member
Panera Bread
05.2021 - 10.2023
- Provided exceptional customer service, ensuring satisfaction during fast-paced shifts.
- Prepared food items according to safety and quality standards, maintaining cleanliness in work areas.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Collaborated with team members to efficiently manage inventory and restock supplies as needed.
- Handled cash transactions accurately, balancing cash register at end of shifts.
- Adapted quickly to changing workflows and customer demands, optimizing service delivery during peak hours.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Woodmont High School
Piedmont, SC06.2021
Skills
- Customer focus
- Staff development
- Team leadership
- Customer service
- Staff management
Timeline
Inventory Manager
Panera Bread
11.2024 - 02.2026
Team Manager
Panera Bread
10.2023 - Current
Team Member
Panera Bread
05.2021 - 10.2023
High School Diploma -
Woodmont High School