Chanda Greene
Jacksonville
Summary
Spearheaded administrative operations in federal and private healthcare security, leveraging over 20 years of expertise.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant – Community Care Services
U.S. Department of Veterans Affairs, VISN 8 North Florida Healthcare System
07.2025 - Current
- Collaborated within an interdisciplinary care delivery model (PACT, Specialty Clinics, C&P, Community Care) to support timely and effective patient treatment across outpatient clinics.
- Served as a key member of the Community Care Consult team, coordinating with VA and community-based providers, pharmacists, social workers, dietitians, behavioral health professionals, and diagnostic facilities to ensure continuity and quality of care.
- Managed complex scheduling workflows using VistA, linking appointments to consults and verifying patient attendance with external providers.
- Facilitated communication with Community Care providers to confirm acceptance of VA patients and payment terms, prepared pre-appointment documentation, and ensured consults were accurately documented within CPRS.
- Retrieved and scanned medical documentation from community providers into CPRS, issuing view alerts to VA clinicians to maintain seamless care transitions.
- Entered and updated Community Care authorizations in the Fee Basis Computer System; distributed correspondence to vendors and patients via mail and fax.
- Delivered exceptional customer service to veterans, their families, staff, and external providers with professionalism, empathy, and respect, consistently upholding VA mission values.
- Supervisor: Kevin Wisdom (352-381-5700 ,ext. 1000951)
- Grade Level: GS 6 | 40 hours per week
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, VISN 1 VA New England Healthcare System
04.2024 - 04.2025
- Managed and updated patient insurance data; ensured accurate and timely entry into VASTA, VISTA, ISS, and CPRS systems.
- Served as initial point of contact for appointments, referrals, and Community Care consults.
- Promoted MyHealtheVet (MHV) registration and kiosk usage to Veterans and their families.
- Pre-registered patients maintained demographic accuracy, and managed appointment reminders and rescheduling.
- Collected, prepared, and distributed correspondence and memoranda to support provider communications.
- Communicated with diverse patient populations, addressing cognitive and cultural needs, especially for geriatric care.
- Monitored and analyzed clinic schedules to ensure access to care and recommended workflow improvements based on guidelines.
- Collaborated with the interdisciplinary team during meetings and huddles to solve problems and manage patient care.
- Utilized Microsoft Office Suite, Oracle, and VA-specific software for data management and reporting.
- Supervisor: Kelly Medeiros (857-203-5197 ext. 35197) | Contact: No
- Grade Level: GS 6 | 40 hours per week
Administrative Assistant
Transportation Security Administration (TSA)
12.2015 - 11.2024
- Directed, led, trained, and scheduled administrative teams, ensuring efficiency in front desk and support operations.
- Managed confidential employee records and provided critical HR support, including onboarding and benefits guidance for 616 employees.
- Coordinated Federal Years of Service Certificates, FOIA requests, and Employee Parking Assistance Programs.
- Led recruitment, orientation, and training processes in collaboration with HQ Human Capital and management teams across seven airports.
- Developed tracking documents, managed ATS systems, and delivered reports for weekly management updates.
- Oversaw PIV Program and SIDA scheduling, ensuring training and compliance for operations and admin staff.
- Planned travel coordination, processed vouchers via Concur, and maintained compliance with federal travel regulations.
- Served as Campaign Manager for the Southeast Tri-State Combined Federal Campaign, leading committee efforts and campaign coordination.
- Supervisor: Brad Baudek (904-380-2011) | Contact: Yes
- Grade Level: SV-E Band (GS 8 Equivalent) | 40 hours per week
Transportation Security Officer
Transportation Security Administration (TSA)
04.2009 - 12.2015
- Led security screening teams, ensuring compliance with TSA protocols and public safety standards.
- Managed pre-board screening, maintained equipment readiness, and produced daily operational reports with recommendations for process improvements.
- Facilitated security communications, investigations, and team responses to emergent situations.
- Grade Level: SV-E Band (GS 8 Equivalent) | 40 hours per week
Education
MBA - Organizational Leadership, Human Resources Management
Southern New Hampshire University
Manchester, NH01.2024
Skills
- Led initiatives to optimize document creation and data analysis through Microsoft Word, Excel, and PowerPoint Oversaw the implementation of Oracle solutions to streamline data management processes Guided team efforts to improve project outcomes and efficiency
- Oversaw implementation of Vista, ISS, CPRS, and VAST systems to enhance project management capabilities Coordinated training sessions for team members on ATS functionalities to optimize usage Drove initiatives to improve data accuracy and reporting standards across platforms
- Oversaw data entry processes to enhance the integrity of electronic medical records Coordinated scheduling efforts to improve patient flow and service delivery Led initiatives to streamline record-keeping practices for better operational efficiency
Accomplishments
- Graduated TSA Aspiring Leadership Development Program
- Participated in TSA Mentor Program
Community Involvement
- Girl Scouts of America – Troop 74948, Brownie Team Leader
- Duval County Public Schools, Volunteer, Jacksonville, FL
- City of Jacksonville CommUniverCity 2023, Community Leadership Training Program
Timeline
Advanced Medical Support Assistant – Community Care Services
U.S. Department of Veterans Affairs, VISN 8 North Florida Healthcare System
07.2025 - Current
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, VISN 1 VA New England Healthcare System
04.2024 - 04.2025
Administrative Assistant
Transportation Security Administration (TSA)
12.2015 - 11.2024
Transportation Security Officer
Transportation Security Administration (TSA)
04.2009 - 12.2015
MBA - Organizational Leadership, Human Resources Management
Southern New Hampshire University