Chanda Klein

Assists project management activities including in lead generation and qualification, building project binders and job folders; Pre-sale activities including scheduling appointments, assisting with pricing, quote development and billing invoices, following-up with customers on proposals. Post-sales activities includes staging products, maintaining paper trails for account receivables, answer phone calls, solve problems with effective solutions and coordinating meetings/deliveries with appropriate internal personnel to gather information needed to support customer and the project life-cycle. Responsible for managing Project Tool and order management in NetTerm. Cross trained in multiple departments. Certified on reach truck.

• Kept projects on schedule by managing deadlines and adjusting workflow as needed.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Collaborated with project owners and team members to set challenging but realistic goals.
• Handled multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Provided support and ensured that work was in compliance with the company Safety Plan and OSHA regulations.
• Transitioned projects from estimation and pre-construction phase to a well-defined project execution plan.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

• Supported customers and fielded questions regarding merchandising and pricing.
• Assisted customers promptly and politely, in person and via telephone.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
   
• Received multiple positive reviews which acknowledged dedication to excellent customer service.
• Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
• Built long-term customer relationships and advised customers on purchases and promotions.