Sandra Wilson
QA Tester
Cincinnati,OH
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
10
10
years of professional experience
Work History
Install Project Coordinator
LHH (Makino)
Mason, OH
11.2022 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Photocopied, distributed and emailed documents to project managers.
Software Quality Analyst
LHH (SurePoint)
Cincinnati, OH
12.2021 - 11.2022
- Recommended changes and corrections to developers for optimal software performance and usability.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Advised developers on problems with databases, performance and other issues.
- Documented testing procedures for developers and future testing use.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
- Incorporated delivery requirements into planning of testing schedules.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Workflow Specialist
Tata Consultancy Service
Cincinnati, OH
07.2019 - 12.2021
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Communicated with team members to enforce deadlines and quality standards.
- Managed teams and delegated training and development.
- Monitored project plans and challenges and proactively resolved obstacles.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Evaluated current processes to develop improvement plans.
- Created and optimized records management strategies to coordinate and protect information.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Produced detailed and relevant reports for use in making business decisions.
- Liaised between clients and management to provide updated status reports.
Subject Matter Expert
CareSource Management Group
Dayton, OH
07.2014 - 07.2019
- Designed and prepared technical reports, studies, and related documentation.
- Identified and recommended new products based on market research and consumer analysis.
- Managed user accounts, permissions and group policies for optimal system security.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Facilitated product development with implementation of standard best practices.
- Improved user productivity and efficiency through system training and support.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
Functional Facilitator
CareSource Management Group
Dayton, OH
09.2013 - 07.2019
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Determined proper methodologies and procedures to use based upon project specifications.
- Established priorities and drove accountability for assigned initiatives, providing leadership.
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Developed, configured and tested applications for accurate alignment with project standards.
- Facilitated front to back solution design value chain for accountable team members.
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Certification - Computer And Office Skills
Scarlet Oaks Career Development Campus
Cincinnati, OH 05.2001 -
High School Diploma -
Mt. Healthy
Cincinnati, OH 05.2001 -
Certificate of Insurance - Insurance
Hondros College of Business
Westerville, OH 05.2001 -
Skills
Technical Analysis
Virtualization
Presentation ability
Technical Support
Hardware and software installation
Schedule Management
Attention to Detail
Problem-Solving
Planning and Coordination
Test implementation
Defect monitoring
Documentation skills
Manual test case preparation
Automation knowledge
Decision-Making
Flexible and Adaptable
Self-Motivated
Microsoft Software Proficiency
Timeline
Install Project Coordinator
LHH (Makino)
11.2022 - Current
Software Quality Analyst
LHH (SurePoint)
12.2021 - 11.2022
Workflow Specialist
Tata Consultancy Service
07.2019 - 12.2021
Subject Matter Expert
CareSource Management Group
07.2014 - 07.2019
Functional Facilitator
CareSource Management Group
09.2013 - 07.2019
Certification - Computer And Office Skills
Scarlet Oaks Career Development Campus
05.2001 -
High School Diploma -
Mt. Healthy
05.2001 -
Certificate of Insurance - Insurance
Hondros College of Business
05.2001 -