Melissa Dodd

Work History

Install Project Coordinator

The Home Depot Design Center

07.2018 - Current

Prepared meeting agendas and minutes for distribution and record keeping.
Responded to requests for information on materials to inquiring parties.
Established rapport and engaged with stakeholders to build lasting professional relationships.
Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Developed and implemented project plans and budgets to ensure successful execution.
Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.

PASA

The Home Depot

01.2008 - 07.2018

Applied effective time management techniques to meet tight deadlines.
Adaptable and proficient in learning new concepts quickly and efficiently.
Gained strong leadership skills by managing projects from start to finish.
Proven ability to develop and implement creative solutions to complex problems.
Skilled at working independently and collaboratively in a team environment.
Demonstrated leadership skills in managing projects from concept to completion.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proven ability to learn quickly and adapt to new situations.
Exercised leadership capabilities by successfully motivating and inspiring others.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Proved successful working within tight deadlines and a fast-paced environment.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Head Cashier

The Home Depot

09.2004 - 01.2008

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Monitored self-checkout systems and provided help in resolving complex problems.
Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Facilitated and logged store opening, closing, and shift changes.
Assisted customers by answering questions and fulfilling requests.
Processed refunds and exchanges in accordance with company policy.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed cash, card and check transactions to complete customer purchases.
Mentored new team members on sales software system operation.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Identified and resolved discrepancies and errors in customer accounts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Alleviated customer service needs with policy-appropriate solutions.
Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Led cashiers and associates in providing thoughtful customer service.
Helped customers complete purchases, locate items, and join reward programs.
Responded promptly to requests for assistance, spills and customer inquiries.
Learned duties for various positions and provided backup at key times.

Summary

Overview

Work History

Install Project Coordinator

PASA

Head Cashier

Education

No Degree - General Studies

High School Diploma -

Skills

I love to hiking, trying new things, and up for a challenge.

Timeline

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