JOSH MCGRAW
Hartland,WI
Summary
Experienced field project coordinator with a proven track record in safety management and performance optimization. Extensive experience across multiple industries nationwide has equipped me with the skills necessary to excel in field settings. Dependable, hardworking, and level-headed when addressing diverse problems, known for ability to drive results and effectively lead, motivate, and collaborate with teams. Skilled in planning, coordinating, and executing field installations, upgrades, maintenance, commissioning, and diagnostics both in a team setting as well as independently. Committed to implementing best practices and standards to ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Install Coordinator
Sentry Equipment Corp.
Oconomowoc, WI
09.2022 - Current
- Resolve any installation issues promptly, maintaining positive relationships with customers.
- Proactively identify potential roadblocks during the installation process and collaborated with team members and other departments to devise creative solutions.
- Improve installation efficiency by streamlining processes and implementing best practices.
- Establish strong communication channels between the installation team and other departments, fostering better collaboration.
- Collaborate with sales team to provide accurate quotes and timelines for clients.
- Enhance customer satisfaction with timely and accurate installations for various projects.
- Manage installation logistics for large-scale projects, leading to successful completion within budgetary constraints.
- Coordinate installation schedules, ensuring optimal use of resources and minimizing downtime.
- Adapt scheduling strategies based on seasonal fluctuations in demand or unexpected staff shortages.
- Schedule and oversee repair and installation activities.
- Utilize proper tools and materials to adhere to safety guidelines.
- Evaluate final results to determine quality levels and isolate root causes of any identified faults.
INDUSTRIAL GEAR UNIT FIELD TECHNICIAN
NORD GEAR CORP.
Waunakee, WI
01.2019 - 09.2022
- Company Overview: A leading manufacturer of drive technology and control products
- Nationwide field diagnostics and repair and field commissioning
- shop tear down and failure analysis.
- production rebuild of refurbished gear reducers
- field service coordination
- service reporting
- creation of field disassembly and reassembly guides for customer use.
- creation of job-specific tool lists and parts lists
- creation and implementation of field service guidelines and processes
- travel arrangement, expense reporting.
- field service quoting
- Delivered high-quality work by diligently following standard operating procedures.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Kept detailed records of field measurements and data.
HEAVY TRUCK FIELD RECOVERY AND REPAIR TECHNICIAN
SHAWN TOPEL TRUCK CENTER
Lake Mills, WI
01.2016 - 01.2019
- Heavy truck service, maintenance, light and heavy repair, overhauls, diagnostics, roadside service, welding, fabrication and diagnostics and recovery
EPG TECHNICIAN
FABICK CATERPILLAR
Milwaukee, WI
01.2015 - 01.2016
- Company Overview: Caterpillar dealer serving Wisconsin, Illinois and Upper Michigan peninsula
- Diagnostics, electrical, repair, major repair, overhaul and package swings and preventative maintenance on customer-owned generators and Fabick-owned rental generators as well as industrial engines in non-Caterpillar machines
- Caterpillar dealer serving Wisconsin, Illinois and Upper Michigan peninsula
OFFSHORE ROTATIONAL MECHANIC/PLATFORM MECHANIC
SHAMROCK MANAGEMENT
Lafayette, LA
01.2014 - 01.2015
- Company Overview: Compression and production service company
- Diagnostics, electrical repair, major repair, overhaul and package swings and preventative maintenance on customer-owned compressors, generators, and pumps
- Compression and production service company
OFFSHORE CALLOUT COMPRESSOR FIELD TECHNICIAN
EXTERRAN ENERGY SOLUTIONS
Brousard, LA
01.2013 - 01.2014
- Company Overview: Industry leader in natural gas compression products and services, premier provider of equipment solutions, parts and services
- Diagnostics, electrical repair, major repair, overhaul and package swings on Exterran-owned rental compressors
- Industry leader in natural gas compression products and services, premier provider of equipment solutions, parts and services
PRODUCTION MECHANIC ASSISTANT
WOOD GROUP PSN (CONTRACTOR FOR APACHE CORPORATION)
Lafayette, LA
01.2012 - 01.2013
- Company Overview: American independent multi-national corporation servicing the gas and natural oil industry
- Assisted Production Mechanic tasks working on natural gas compressors, generators and diesel generators
- American independent multi-national corporation servicing the gas and natural oil industry
TRUCK TECHNICIAN
WATERS INTERNATIONAL TRUCKS
Meridian, MS
01.2011 - 01.2012
- Company Overview: Full-service truck dealership in Mississippi specializing in sales, wrecker service and remote facility and equipment maintenance
- Truck maintenance, engine troubleshooting and repair, electrical trouble shooting and repair, A/C troubleshooting and repair, air system troubleshooting and repair, computer diagnostics and servicing
- Full-service truck dealership in Mississippi specializing in sales, wrecker service and remote facility and equipment maintenance
TRUCK TECHNICIAN
CUMBERLAND INTERNATIONAL TRUCKS
Nashville, TN
01.2010 - 01.2011
- Company Overview: Multi-site truck dealerships in middle Tennessee specializing in sales, rentals, parts, services and financing
- Leasing department truck maintenance, engine troubleshooting and repair, electrical trouble shooting and repair, A/C troubleshooting and repair, Air system troubleshooting and repair, computer diagnostics and servicing
- Multi-site truck dealerships in middle Tennessee specializing in sales, rentals, parts, services and financing
Education
DIESEL TECHNOLOGY -
NASHVILLE AUTO DIESEL COLLEGE
NASHVILLE, TN01.2011
Some College (No Degree) - 91B Wheeled Vehicle Mechanic
UNITED STATES ARMY, NATIONAL GUARD
PHILADELPHIA, MSHIGH SCHOOL DIPLOMA -
QUITMAN HIGH SCHOOL
QUITMAN, MS01.2009
Skills
Workplace Safety
Professional Communication
Equipment Installation
Technical Support
Safety Management
Equipment Maintenance
Root Cause Analysis
Diagnostic Testing System
Technical Analysis
Project Management
Electrical Systems
Problem-Solving
Customer Relations
Relationship Building
Multitasking Abilities
Worksite preparation
Equipment Troubleshooting
Problem-solving abilities
Deadline-oriented
Sales Support
Timeline
Install Coordinator
Sentry Equipment Corp.
09.2022 - Current
INDUSTRIAL GEAR UNIT FIELD TECHNICIAN
NORD GEAR CORP.
01.2019 - 09.2022
HEAVY TRUCK FIELD RECOVERY AND REPAIR TECHNICIAN
SHAWN TOPEL TRUCK CENTER
01.2016 - 01.2019
EPG TECHNICIAN
FABICK CATERPILLAR
01.2015 - 01.2016
OFFSHORE ROTATIONAL MECHANIC/PLATFORM MECHANIC
SHAMROCK MANAGEMENT
01.2014 - 01.2015
OFFSHORE CALLOUT COMPRESSOR FIELD TECHNICIAN
EXTERRAN ENERGY SOLUTIONS
01.2013 - 01.2014
PRODUCTION MECHANIC ASSISTANT
WOOD GROUP PSN (CONTRACTOR FOR APACHE CORPORATION)
01.2012 - 01.2013
TRUCK TECHNICIAN
WATERS INTERNATIONAL TRUCKS
01.2011 - 01.2012
TRUCK TECHNICIAN
CUMBERLAND INTERNATIONAL TRUCKS
01.2010 - 01.2011
HIGH SCHOOL DIPLOMA -
QUITMAN HIGH SCHOOL
DIESEL TECHNOLOGY -
NASHVILLE AUTO DIESEL COLLEGE
Some College (No Degree) - 91B Wheeled Vehicle Mechanic
UNITED STATES ARMY, NATIONAL GUARD