Chanda Wilson
Bountiful,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Patient Relations Specialist
University Of Utah Health
Salt Lake City, UT
02.2021 - Current
- Facilitated patient communication to enhance satisfaction and resolve concerns effectively.
- Coordinated with healthcare teams to streamline patient intake processes and improve service delivery.
- Implemented feedback mechanisms to gather patient insights, driving service improvements.
- Trained new staff on patient relations protocols, ensuring consistency in service standards.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined patient registration process for increased efficiency and reduced wait times.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Developed strong rapport with patients, fostering trust and open communication lines.
- Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Retail Supervisor
Visionworks
Salt Lake City, UT
05.2019 - 01.2021
- Led retail sales by determining customer wants and needs and selling to exceed their expectations. Maximize productivity through implementation of resource scheduling where applicable.
- Assist in supervising staff including: recruitment and interviewing of retail staff, coaching / counseling meetings, preparation of schedules for retail staff in compliance with payroll guidelines and customer flow.
- Perform all opening and closing procedures to include bank deposits, cash on hand verification, payroll processing, opening POS system, and signing and filing POS reports.
- Enforce cash handling policies and procedures as outlined in the Accounting SOP.
- Administer merchandising and display programs.
- Verify that Rx information is entered correctly and completely in the POS system.
- Assist GM in analyzing and make adjustments to control expenses and maximize store profitability.
- Train and develop optical technicians on all pre-test equipment standards.
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored new team members on product knowledge and sales techniques.
Store Manager
Kid to Kid
Sandy, UT
09.2009 - 04.2019
- Primary Buyer for store to ensure inventory is current and on point with trends and styles in children's fashion.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. In charge of scheduling for staff.
- Communicated all store initiatives and promotions to customers to generate return business.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Shift Supervisor
Starbucks
Salt Lake City, UT
04.2007 - 06.2009
- Received multiple reviews acknowledging my level of dedication to excellent customer service. Received Partner of the Quarter award in 2009 as nominated by my store manager and district manager.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Served as the main liaison between customers, management.
Shift Supervisor
Intrewest Starbucks
Wilson, WY
11.2005 - 04.2007
- Opened new store, working with a corporate representative to set store up to specific schematics and train new employees.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Served as the main liaison between customers, management.
Assistant Manager
Starbucks
Hillsboro, OR
03.2000 - 09.2005
- Work up from entry level barista to assistant manager.
- Attended Starbucks' Retail Management Training Program in 2005, a two month course on policy and procedure, management, inventory control and customer relations. It involved both classroom and in store training.
- Identified individual development needs with appropriate training.
- Trained staff on operating procedures and company services.
- Served as the main liaison between customers, management.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Education
High School Diploma -
Bear Lake High School
Montpelier, ID01-1998
Skills
- Excellent communication skills
- Strong organizational skills
- Conflict resolution
- Adaptability
- Cash management
- Training development
- Retail Management
- Key Holder
- Management
- Patient confidentiality
- Insurance verification
- Medical terminology
- Scheduling
- Optical
- HIPAA
- Professionalism and ethics
Timeline
Patient Relations Specialist
University Of Utah Health
02.2021 - Current
Retail Supervisor
Visionworks
05.2019 - 01.2021
Store Manager
Kid to Kid
09.2009 - 04.2019
Shift Supervisor
Starbucks
04.2007 - 06.2009
Shift Supervisor
Intrewest Starbucks
11.2005 - 04.2007
Assistant Manager
Starbucks
03.2000 - 09.2005
High School Diploma -
Bear Lake High School