Chanda C Roderick
Macon,GA
Summary
An efficient service agent, proficient in customer account and data management, data entry and technical troubleshooting.
Overview
9
9
years of professional experience
Work History
Technical and Billing Support Specialist
KELLY SERVICES
Macon, Georgia
2019.02 - Current
- Provide technical, billing, and sales support for Apple products and services using multi-tiered troubleshooting platforms.
- Maintain customer data and records with an emphasis on protecting customer privacy
- Gathered feedback for training and client tools to improve customer and support staff interactions.
- Identified potential solutions for billing problems by analyzing data from multiple sources.
Technical Support Advisor
CONDUENT
Macon, Georgia
2016.05 - 2018.11
- Provided technical support and customer service for customer accounts and devices
- Adhered to strict account security policies and procedures
- Mentored incoming and fellow advisors
- Trained users on how to use various software applications or operating systems.
- Developed and maintained strong relations with customers to meet quality expectations.
- Educated customers on account management and security using client-provided specifications.
- Assisted customers with updating and maintaining sensitive account information
- Maintained up-to-date and accurate case documentation for future reference
Education
Bachelor of Science - Information Technology and Communications
MIDDLE GEORGIA STATE UNIVERSITY
Macon, Georgia2015-04
Associate of Science - Social Work
MIDDLE GEORGIA STATE UNIVERSITY
Macon, Georgia2013-04
Skills
- Extensive customer and client support skills
- Proficient in typing, multitasking, time management, and research
- Data entry proficiency
- Detailed logging of client information
- High computer literacy
- Phone and chat etiquette
- Records organization and review
- Adhering to quality standards and compliance
- Home-based remote communications
- Proficient in the use of MacOS, Windows, Microsoft Office Suite, and Apple iWork Suite
Timeline
Technical and Billing Support Specialist
KELLY SERVICES
2019.02 - Current
Technical Support Advisor
CONDUENT
2016.05 - 2018.11
Bachelor of Science - Information Technology and Communications
MIDDLE GEORGIA STATE UNIVERSITY
Associate of Science - Social Work
MIDDLE GEORGIA STATE UNIVERSITY