Chanda C Roderick
Macon,GA
Summary
An efficient service agent, proficient in customer account and data management, data entry and technical troubleshooting.
Overview
9
9
years of professional experience
Work History
Technical and Billing Support Specialist
KELLY SERVICES
Macon, Georgia
02.2019 - Current
- Provide technical, billing, and sales support for Apple products and services using multi-tiered troubleshooting platforms.
- Maintain customer data and records with an emphasis on protecting customer privacy
- Gathered feedback for training and client tools to improve customer and support staff interactions.
- Identified potential solutions for billing problems by analyzing data from multiple sources.
Technical Support Advisor
CONDUENT
Macon, Georgia
05.2016 - 11.2018
- Provided technical support and customer service for customer accounts and devices
- Adhered to strict account security policies and procedures
- Mentored incoming and fellow advisors
- Trained users on how to use various software applications or operating systems.
- Developed and maintained strong relations with customers to meet quality expectations.
- Educated customers on account management and security using client-provided specifications.
- Assisted customers with updating and maintaining sensitive account information
- Maintained up-to-date and accurate case documentation for future reference
Education
Bachelor of Science - Information Technology and Communications
MIDDLE GEORGIA STATE UNIVERSITY
Macon, Georgia04-2015
Associate of Science - Social Work
MIDDLE GEORGIA STATE UNIVERSITY
Macon, Georgia04-2013
Skills
- Extensive customer and client support skills
- Proficient in typing, multitasking, time management, and research
- Data entry proficiency
- Detailed logging of client information
- High computer literacy
- Phone and chat etiquette
- Records organization and review
- Adhering to quality standards and compliance
- Home-based remote communications
- Proficient in the use of MacOS, Windows, Microsoft Office Suite, and Apple iWork Suite
References
Available Upon Request
References
References available upon request.
Timeline
Technical and Billing Support Specialist
KELLY SERVICES
02.2019 - Current
Technical Support Advisor
CONDUENT
05.2016 - 11.2018
Bachelor of Science - Information Technology and Communications
MIDDLE GEORGIA STATE UNIVERSITY
Associate of Science - Social Work
MIDDLE GEORGIA STATE UNIVERSITY