Jessica Davis
Summary
Adept at transforming billing and financial processes, I significantly enhanced efficiency and accuracy at Padilla Speer Beardsley Inc. My expertise in accounts receivable management and strong analytical skills led to a marked improvement in cash flow and customer satisfaction. Collaborative and detail-oriented, I excel in driving projects to successful completion while fostering team unity and client trust.
Experienced with managing complex billing cycles and ensuring accurate invoicing. Utilizes analytical skills to identify and resolve discrepancies promptly. Track record of improving billing processes and enhancing financial outcomes through detailed attention and effective communication.
Senior billing professional with strong track record in managing complex billing processes and resolving discrepancies. Adept at collaborating with teams to streamline operations and ensure accuracy. Known for adaptability and reliability in meeting changing business needs. Proficient in billing software, financial reporting, and compliance standards.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Senior Billing Specialist & Account Receivables
Padilla Speer Beardsley Inc
07.2021 - Current
- Streamlined billing processes by implementing procedures, reducing errors and increasing efficiency.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Maintained detailed records of all transactions, ensuring accuracy in financial reporting and compliance with relevant regulations.
- Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
- Participated in regular training sessions, staying up-to-date with the latest industry trends, tools, and best practices, ultimately enhancing job performance.
- Negotiated payment plans with delinquent clients, minimizing losses while maintaining positive customer relationships.
- Assisted in the development and implementation of billing policies, ensuring compliance with industry standards and regulations.
- Proactively identified potential billing issues by regularly reviewing contract terms and conditions for accuracy and consistency.
- Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues.
- Contributed to process improvements within the department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Reconciled accounts receivable to general ledger.
- Collaborated with cross-functional teams on financial projects, contributing valuable insights for informed decision making.
Master Engraver
Stone & Steel Design
07.2013 - Current
- Managed inventory of supplies and equipment, reducing waste and ensuring availability for all incoming projects.
- Improved workshop efficiency by organizing tools and materials systematically, allowing for quick access and reduced downtime.
- Increased client satisfaction with personalized engravings by accurately interpreting their specific requests and preferences.
- Demonstrated versatility in various engraving methods including laser and sand blasting techniques for diverse results based on project requirements.
- Excelled in engraving a wide range of materials including metal, glass, wood, and plastic to meet diverse client needs.
- Collaborated with fellow engravers to complete large-scale projects within tight deadlines, ensuring timely delivery to clients.
- Mentored junior engravers in mastering the art of engraving, improving overall team performance and skill levels.
- Maintained a safe working environment by adhering to safety protocols and properly handling hazardous materials during the engraving process.
Warranty Specialist
Pump & Meter Service
11.2020 - 07.2021
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Setting up service calls with multiple customers across several states for service.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Returning parts to the vendor that were under warranty.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Recycling parts not under warranty.
Client Accountant
Colle McVoy
03.2020 - 10.2020
- Streamlined accounting processes for increased efficiency and reduced errors.
- Analyzed financial statements for discrepancies, resolving issues quickly to ensure accuracy of reporting.
- Contributed to the development of internal control policies to enhance the accuracy of financial reporting across departments.
- Collaborated with cross-functional teams on financial projects, contributing valuable insights for informed decision making.
Office Manager, Sales Support Coordinator
Gibbco
04.2017 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Financial Statements & Reporting
- ERP
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Business Systems Analyst
Dalco
10.2016 - 04.2017
- Helped deploy system enhancements to improve field operations.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Provide the overall QA, test coordination, technical direction, and oversight to all business projects.
- Develop and train users in business applications, operation and maintenance of company software products.
- Analyze and report sales data to uncover trends and to improve business practices.
- Provide IT support and increase efficiency of business processes.
- ERP
Sales Support
Gibbco
02.2014 - 10.2016
- Managing purchase orders with multiple different companies while building on the B2B Sales categories.
- Was the liaison between the Vendor and the Seller.
- Managing item set-up in multiple sales portals.
- Data entry
- Data analysis
- Sales Reporting
Education
Associate of Applied Science - Business Management & Business Analyst
Hennepin Technical College
Minneapolis, MN05-2016
Bachelor of Science - Education
Bemidji State University
Bemidji, MN05-2008
Associate of Arts - General
Normandale Community College
Minneapolis, MN05-2003
Skills
- Accurate data entry
- Professionalism and ethics
- Strong analytical mind
- Adaptability to change
- Invoice generation
- Team collaboration aptitude
- Project management experience
- In-depth financial analysis
- Continuous process improvement
- Detailed reporting capabilities
- Extensive collections experience
- Efficient time management
- Accounts receivable expertise
- Solid organizational skills
- Expert billing knowledge
- Proven problem solving
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Billing systems and software
- Verbal and written communication
- Claim submission
- Relationship building
- Collections
- Data entry proficiency
- Client relationship management
- Analytical thinking
- Invoice processing
- Account reconciliation
- Accounts receivable management
- Financial reporting
- Month-end closing procedures
- Audit procedures
- Research and due diligence
- Invoicing proficiency
- Collections management
- Payment posting
- Data research
- Procedure development
- Report generation
- Time management
- Problem-solving abilities
- Reliability
- Organizational skills
- Customer service support
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Cash handling
- General accounting
- Microsoft office
- Bank statement reconciliation
- Documentation skills
- Team building
- Purchase orders
- Deadline oriented
- Reporting skills
- Task prioritization
- Work Planning and Prioritization
Timeline
Senior Billing Specialist & Account Receivables
Padilla Speer Beardsley Inc
07.2021 - Current
Warranty Specialist
Pump & Meter Service
11.2020 - 07.2021
Client Accountant
Colle McVoy
03.2020 - 10.2020
Office Manager, Sales Support Coordinator
Gibbco
04.2017 - 12.2019
Business Systems Analyst
Dalco
10.2016 - 04.2017
Sales Support
Gibbco
02.2014 - 10.2016
Master Engraver
Stone & Steel Design
07.2013 - Current
Associate of Applied Science - Business Management & Business Analyst
Hennepin Technical College
Bachelor of Science - Education
Bemidji State University
Associate of Arts - General
Normandale Community College
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