Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandalynn Armstrong

Bastrop

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in complaint resolution and team building. Skilled in claims processing and enhancing customer retention, I thrive on delivering exceptional service and fostering a knowledgeable team to drive operational success. Passionate about creating positive customer experiences and improving service quality.

Overview

11
11
years of professional experience

Work History

Customer Service Rep

Venmo
Atlanta
05.2023 - 03.2026
  • Resolved customer complaints effectively and efficiently.
  • Assisted customers with inquiries and provided product information.
  • Handled customer claims for insurance products, ensuring accuracy and timely processing.

Assistant Manager

Pump N shop
Blue Mound
01.2022 - 05.2023
  • Supervised daily operations, enhancing store functionality and customer experience.
  • Managed inventory levels and coordinated timely product restocking to meet customer demand.
  • Trained and mentored new staff on customer service protocols, fostering a knowledgeable team.

Office Assistant

Twin City Health Care
Monroe
02.2019 - 01.2022
  • Coordinated appointment schedules for healthcare professionals and patients, optimizing time management and service delivery.
  • Assisted in patient intake processes, verifying insurance information to facilitate smooth patient experiences.
  • Managed daily office operations, ensuring efficient workflow and organized filing systems.

Customer Service Manager

Walmart
Stockbridge
09.2015 - 12.2019
  • Managed customer service team to enhance operational efficiency and satisfaction.
  • Developed training programs for new staff to improve service quality.
  • Collaborated with departments to resolve customer issues effectively and promptly.

Education

High School Diploma -

Bastrop High
Bastrop
05-2009

Skills

  • Customer relationship management
  • Complaint resolution
  • Claims processing
  • Customer retention
  • Product knowledge
  • Sales forecasting
  • Team building

Timeline

Customer Service Rep

Venmo
05.2023 - 03.2026

Assistant Manager

Pump N shop
01.2022 - 05.2023

Office Assistant

Twin City Health Care
02.2019 - 01.2022

Customer Service Manager

Walmart
09.2015 - 12.2019

High School Diploma -

Bastrop High
Chandalynn Armstrong