Chandan Sharma
Digby,Nova Scotia
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Quality control professional bringing wealth of experience in maintaining high standards and driving results. Adept at developing and executing quality assurance initiatives that align with organizational goals. Known for fostering collaborative team environments and adapting to shifting priorities to meet objectives. Expertise includes process optimization and regulatory compliance, coupled with results-driven mindset.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Quality Control Manager
Gidney Fisheries Limited
11.2021 - Current
- Lead for BRCGS Standard, got first certification with Grade A (2022) and have retained AA from past 3 years.
- Responsible for national and international customer onboarding and adhering to Regulatory standards of CFIA, EU, USFDA, Oceanic and other Asian countries for export
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Develop and execute training programs that support the Company’s Food Safety and Quality program
- Streamlined quality control processes, resulting in increased efficiency and reduced costs.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Developed and enforced strict quality control protocols to ensure adherence to industry standards.
- Focus on clear and open communication between staff and the management for food safety, new product development, process optimization and quality
- Championed customer-first approach in quality discussions, ensuring product developments aligned with user expectations.
Assistant Store Manager
Starbucks
09.2018 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Analyzed customer feedback and implemented strategies to improve customer experience which resulted in improving the customer satisfaction score by 15%.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization and resulted in reduction of inventory by 20%.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Quality Assurance Manager
Rajeshwari Asha Foods
11.2016 - 09.2018
- Company Overview: Product: Milk
- Ensured compliance of manufacturing process & product to both national and international Standard
- Planned and coordinated regulatory clearance from government health & food department for new products
- Wrote management and technical report, CAPA and customer’s charter
- Product: Milk
Quality Assurance Manager
De-United Foods Industries Limited
07.2012 - 09.2016
- Facilitated three locations for certification and compliance of ISO 9001:2008, ISO22000: 2005 and HAS 23000 and managed to reduce Non-conformities by 60%.
- Managed liaising with regulatory bodies for product and site as well as vendor certification
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Technical Food Safety Auditor
Allied Bakeries (Associate British Food Plc)
06.2010 - 01.2012
- Company Overview: Product: Breads and Rolls
- Responsible for setting-up and running on site Quality and microbiology assessment suite
- Improved product quality from 75% to 95.9% as per Brand assessment results
- Decreased customer complaint by 40% and BRC & AIB Non- conformances by 50%
- Product: Breads and Rolls
Catering Assistant
Abertay University Student Centre
10.2008 - 05.2010
- Management of 5 kitchen operatives for 7 months and created menu for themed cuisines
- Designed and implemented a HACCP for catering operations which was approved by Scotland FSA.
Education
Master’s - Food Biotechnology
01.2009
Relevant Courses: Food Safety Management, Food Bioprocessing, Food Microbiology, Industrial Biotechnology
Bachelor of Science - Biotechnology
01.2008
Skills
- Leadership
- Training and development
- Auditing techniques
- Operational improvements
- Supplier evaluation
- Time management
- Attention to detail
- Effective multitasking
- Critical thinking
- Effective communication
Certification
- Certified BRC Internal Auditor
- Certified Food Safety Lead auditor ISO22000:2005
- Certified QMS Auditor ISO9001: 2008
- Certified Six Sigma- Black Belt
- Certified Effective communication and Change Leadership course from university of Cambridge, UK
Accomplishments
- At Gidney Fisheries, passed BRCGS Audit with Grade AA+.
- Awarded twice the Employee of the quarter at Starbucks.
- At De-united Foods, got three sites certified with ISO9001:2008 and ISO22000:2015.
Hobbies and Interests
- Free style and gym workout.
- I have a passion for cooking, love to travel, nature photography and watching motorsports.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Software
Microsoft word, excel, powerpoint
SYSPRO
Digital QMS
Timeline
Quality Control Manager - Gidney Fisheries Limited
11.2021 - Current
Assistant Store Manager - Starbucks
09.2018 - 10.2021
Quality Assurance Manager - Rajeshwari Asha Foods
11.2016 - 09.2018
Quality Assurance Manager - De-United Foods Industries Limited
07.2012 - 09.2016
Technical Food Safety Auditor - Allied Bakeries (Associate British Food Plc)
06.2010 - 01.2012
Catering Assistant - Abertay University Student Centre
10.2008 - 05.2010
- Certified BRC Internal Auditor
- Food Safety Lead auditor ISO22000:2005
- QMS Auditor ISO9001: 2008
- Six Sigma- Black Belt certified by RABQSA
- Effective communication and Change Leadership course from university of Cambridge, UK
University of Abertay Dundee - Master’s, Food Biotechnology
Bangalore University - Bachelor of Science, Biotechnology
Similar Profiles
DONGHYUN KIMDONGHYUN KIM
HPP at Gidney Fisheries LtdHPP at Gidney Fisheries Ltd
Rouzbeh MehrRouzbeh Mehr
Fishery Worker at Allen's Fisheries LimitedFishery Worker at Allen's Fisheries Limited
Morgan SmithMorgan Smith
Fish Porter at Girl Shannon Fisheries LimitedFish Porter at Girl Shannon Fisheries Limited