Gabriel Brooks
Shannon,NC
Summary
Engaging and patient customer service professional with 5+ years of experience responding to all types of customer inquiries. Passionate and detail- oriented student working towards obtaining a BA in Management from UNCP (GPA 3.5.) Trained in conflict resolution and communication
Well-qualified Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Looking for a job to help with pay for college necessities.
Overview
4
4
years of professional experience
Work History
Quality Control Manager
Logistics One
Work From Home, NC
01.2022 - Current
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
Produce Meat Associate
Walmart Neighbourhood Market
Hope Mills, NC
01.2022 - Current
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Pleasantly greeted customers and provided prompt and courteous service.
Problem Solver
Amazon
Garner, NC
02.2021 - 12.2021
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Asset Protection Associate
Walmart
Pembroke, NC
11.2019 - 01.2021
- Assess the customer's needs and translation into solutions
- Coordinate with customers to resolve any billing inquiries
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
Customer Service Representive
Food Lion
Red Springs, NC
03.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
BBA - Business Management, Marketing
University of North Carolina At Pembroke
Pembroke, NC05.2023
High School Diploma -
Highlander Academy
Red Springs, NC05.2019
Skills
- Problem Solving
- Customer Service
- Creativity
- Leadership
- Compliance understanding
- Operational improvements
- Performance evaluation
- Quality processes
- Employee training
- Recruiting and Hiring
- Problem-solving abilities
- Microsoft expert
Timeline
Quality Control Manager
Logistics One
01.2022 - Current
Produce Meat Associate
Walmart Neighbourhood Market
01.2022 - Current
Problem Solver
Amazon
02.2021 - 12.2021
Asset Protection Associate
Walmart
11.2019 - 01.2021
Customer Service Representive
Food Lion
03.2018 - 10.2019
BBA - Business Management, Marketing
University of North Carolina At Pembroke
High School Diploma -
Highlander Academy
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