Chandara Hicks Gill
Lancaster
Summary
Proven law enforcement professional with extensive experience in public safety, crime prevention, and community engagement. Strong focus on team collaboration, adaptable to changing needs, and dedicated to achieving results. Skilled in conflict resolution, strategic planning, and maintaining public trust. Known for integrity, leadership, and reliability in high-pressure situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sheriff Security Officer
County of Los Angeles
07.2001 - Current
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
- Testify in court to present evidence or act as witness in traffic and criminal cases.
- Issue citations or warnings to violators of motor vehicle ordinances.
CSR - Customer Service Representative
Check N Go
06.2011 - 02.2016
- Prepare loan documents , accept loan and bill payments. Western union transactions. Place collection calls . Answering inbound calls and place outbound calls. Filing, refunds, handling customer complaints.
- Held an interim supervisory and training position
HOME RETENTION CALL CENTER REPRESENTATIVE
Bank of America
09.2009 - 07.2010
- Confer with customers to provide information about products or services, take and enter orders, cancel accounts, and obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries, notify them of claim investigation results, and planned adjustments.
- Resolve customers service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Education
Bachelor of Arts - Justice Studies
Grand Canyon University
Phoenix, AZ10-2023
Associate of Arts (AA) - Administration of Justice
Antelope Valley College
Lancaster, CA05.2004
Master of Science - Psychology With Emphasis in Forensic Science
Grand Canyon University
Phoenix, AZ05-2025
Skills
- 10-key , Typing speed: 41 WPM, De-escalation techniques , Effective Communication, Inventory Management, Tactical First Aid (10 years)
- Data Entry
- Customer Service
- Cash Handling
- First aid certified
- Delegation
- Patrol operations
- Motor vehicle law enforcement
- Interviews and interrogations
- Public safety
- Report preparation
- Problem-solving
Accomplishments
- Supervised team of 20 staff members.
- Achieved a team environment through effectively helping with scheduling.
Certification
- 832 P.C. CERTIFICATE
- March 2002 to Present
- CERTIFICATE FOR POWERS TO ARREST AND FIREARMS SAFETY
Additional Information
SKILLS HARDWORKING, MULTI-TASKER, PATIENT, WORKS WELL WITH OTHERS (TEAM PLAYER), ORGANIZATION SKILLS, AND DEPENDABLE
Languages
English
Native or Bilingual
Timeline
CSR - Customer Service Representative
Check N Go
06.2011 - 02.2016
HOME RETENTION CALL CENTER REPRESENTATIVE
Bank of America
09.2009 - 07.2010
Sheriff Security Officer
County of Los Angeles
07.2001 - Current
Associate of Arts (AA) - Administration of Justice
Antelope Valley College
Bachelor of Arts - Justice Studies
Grand Canyon University
Master of Science - Psychology With Emphasis in Forensic Science
Grand Canyon University
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