Chandler Borders
General Manager
Herriman,UT
Summary
Dynamic professional with over 13 years of experience in the car wash industry and 6 years of entrepreneurial success, specializing in strategic planning, team leadership, and operational excellence. A forward-thinking approach consistently drives business growth and streamlines processes, resulting in enhanced efficiency and profitability. Proven ability to create collaborative environments that foster teamwork and achieve measurable results. Eager to leverage extensive field expertise in the Operations Marketing Manager role at Mister to contribute to ongoing success and expansion.
Overview
9
9
years of professional experience
Work History
General Manager
Mister Car Wash
12.2023 - Current
- Worked with contractors to ensure location opened in timely manner.
- Spearheaded training of team that has grown site Membership base to over 80% premium members.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Mister Car Wash
09.2023 - 12.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed construction warranty project with contractors to replace broken concrete while still remaining operational.
- Implemented and launched new product, Titanium 360.
- Spearheaded training and motivation efforts of team to convert 20% of Membership Base to Titanium in 2 months.
General Manager
Mister Car Wash
03.2023 - 08.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Prepared location to undergo largo CAPEX project in the form of Free Vacuum addition.
- Developed new supervisor and prepared Assistant Manager to be ready for OLP2.
REGIONAL TRAINING SPECIALIST
MISTER CAR WASH
11.2017 - 11.2022
- Managed team of 9 GMs, overseeing hiring, training and professional growth of employees.
- Developed and delivered various training courses which led to raving customer reviews at 9 stores in Utah.
- Facilitate onsite interviewing and training for staff of 5 New Builds that collectively built their businesses to serve over 100,000 customers/month.
- Spearheaded effort that brought total number of state-wide monthly subscribers from 46,000 to 76,000.
- Helped raise Capture Rate of monthly Members from 8% to 11% on thousands of retail opportunities while reducing Member churn to 4% from 6%.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
GENERAL MANAGER
MISTER CAR WASH
03.2017 - 11.2017
- Stuck to annual budgets with controls to prevent overages.
- Maintained staff of 10+ by recruiting, selecting, orienting, and training employees; maintaining safe, secure, and legal work environment; developing personal growth opportunities.
- Investigated and resolved customers issues and complaints regarding operational matters – Handled all queries and client feedback in a professional manner.
- Drove business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Skills
* Collaboration: Working effectively with a team to achieve a common goal
* Conflict Resolution: Addressing and resolving disagreements constructively
* Persuasion/Influence: Guiding others towards a particular idea or action
* Strategic Thinking: Developing long-term plans and anticipating future challenges
* Vision: Inspiring and guiding others with a clear sense of direction
* Planning & Organization: Structuring tasks and resources effectively
Timeline
General Manager
Mister Car Wash
12.2023 - Current
General Manager
Mister Car Wash
09.2023 - 12.2023
General Manager
Mister Car Wash
03.2023 - 08.2023
REGIONAL TRAINING SPECIALIST
MISTER CAR WASH
11.2017 - 11.2022
GENERAL MANAGER
MISTER CAR WASH
03.2017 - 11.2017
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