Chandler Capron
Des Moines,IA
Summary
Dynamic Senior Health Informatics Solution Coordinator at Telligen with a proven track record in enhancing customer satisfaction and operational workflows. Skilled in multitasking and relationship building, I excelled in managing multiple projects and improving processes, resulting in a significant boost in client satisfaction scores through effective communication and problem-solving.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
11
11
years of professional experience
Work History
Senior Health Infomatics Solution Coordinator
Telligen
11.2019 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Chargeback Specialist Lead
CO-OP Financial Services
04.2014 - 11.2019
- Assisted in the development of training materials for new team members, ensuring proper understanding of processes and procedures.
- Conducted regular audits of past cases to ensure compliance with internal policies as well as relevant laws and regulations governing chargebacks.
- Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.
- Contributed to ongoing process improvement initiatives by sharing insights, lessons learned, and best practices with colleagues throughout the company.
- Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
- Supported continuous improvement initiatives by identifying areas for enhancement within the current chargeback management process.
- Mentored junior team members, providing guidance on complex cases and fostering a collaborative environment conducive to knowledge sharing and professional growth.
- Collaborated with cross-functional teams to establish best practices for chargeback prevention and mitigation.
- Reduced instances of fraudulent transactions with thorough investigation and analysis of chargebacks.
- Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.
- Presented clear and concise explanations of governing rules and regulations.
Education
Bachelor of Arts - Music Performance
Central College
Pella, IA05-2011
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Document management
- Presenting ideas and plans
- Process improvement
- Project Support
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Senior Health Infomatics Solution Coordinator
Telligen
11.2019 - Current
Chargeback Specialist Lead
CO-OP Financial Services
04.2014 - 11.2019
Bachelor of Arts - Music Performance
Central College
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