Ashley Stoia
Metro Detroit Area
Summary
To thrive in a dynamic healthcare management environment, leveraging my program leadership and analytical skills to drive meaningful outcomes, exceed expectations, and deliver lasting value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Health Informatics Solution Coordinator
TELLIGEN
09.2020 - Current
- Promoted from Senior position to Lead position January 2025
- Manage Technical Assistance for participants in multiple national programs administered by the Centers for Medicare and Medicaid Services (CMS)
- Support all aspects of program/contract operations including resolution of complex inquiries related to data collection, analysis and reporting, with resolution tailored to the needs of the individual participant
- Point of contact as a program/contract subject matter expert for internal and external customers including direct communications with CMS task and program leads
- Implement research, problem resolution and support in completing project/contract deliverables
- Provide strategic planning input to leadership, managers, and relevant customers required for the successful completion of the program/contract and input into new program/contract proposals
- Assist with managing and monitoring project deliverables associated with assigned projects throughout the entire project life cycle to ensure timely completion of tasks
- Assist in ensuring employee accountability through routine observation, performance measurement, and feedback
- Active member in company’s “People First” Connection Initiative
- Contributed to the design and implementation of employee engagement programs, fostering improved workplace culture, collaboration, and retention
Performance Recovery Therapist
TRI-COVERY MASSAGE & FLEXIBILITY
03.2018 - 08.2020
- Managed complexities of patient care plans in collaboration with therapist and patient care team
- Focused on improved performance and outcomes through strategic care planning to meet objectives
- Championed excellent communication, interpersonal skills, and individualized patient care approaches
- Maximized continuous professional growth and development by completing various educational courses
- Coordinated patient care among clinicians and DME providers by tracking SOAP notes
- Oversaw and managed event planning to expand company recognition
- Experienced working with professional athletes (contracted with the Detroit Lions)
Physical Therapy Technician
TEAM REHABILITATION
08.2016 - 03.2019
- Exceeded production goals and expectations to achieve desired patient care outcomes
- Executed care plans established for the patient by the therapist, taking a patient-centered approach
- Supported patient care under supervision of therapist to ensure patients received high quality treatment
- Experienced with HIPAA, patient safety, cleanliness, and maintenance of treatment areas and equipment
- Established and maintained professional relationships and unique rapport with patients
Education
Bachelor of Science - Exercise Science
University of Kentucky
12.2016
Athletic Training
Michigan State University
12.2013
Skills
- Healthcare Information Technology
- Data Management
- Medicare Value-Based Programs
- Program Operations
- Project Management Consulting
- Time Management
- Customer Service Management
- Exemplary Interpersonal Skills
- Analytical Skills
- Microsoft Office and Adobe Proficiency
- SDLC Experience
- Multitasking and organization
Certification
PROJECT MANAGEMENT PROFESSIONAL DEVELOPMENT
Tutorial Consulting LLC (35 hours of PMP training)
Exam scheduled March 2026
Timeline
Lead Health Informatics Solution Coordinator
TELLIGEN
09.2020 - Current
Performance Recovery Therapist
TRI-COVERY MASSAGE & FLEXIBILITY
03.2018 - 08.2020
Physical Therapy Technician
TEAM REHABILITATION
08.2016 - 03.2019
Bachelor of Science - Exercise Science
University of Kentucky
Athletic Training
Michigan State University
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