Chandler Coleman
Huntsville,AR
Summary
Dynamic professional with a strong work ethic and proven customer service excellence at Village Inn Pancake House. Skilled in troubleshooting and network installation, I effectively resolved technical issues while maintaining high customer satisfaction. My attention to detail and proactive approach ensure quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Dishwasher
Granny's Kitchen
Huntsville, AR
09.2024 - Current
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Sorted and organized dishes, utensils, and glassware for efficient washing and storage.
- Maintained cleanliness of work areas by following established safety and sanitation protocols.
- Assisted culinary staff by promptly cleaning cookware to support timely meal preparation.
Server
Village Inn Pancake House
Fayetteville, AR
09.2024 - 09.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service procedures.
Tier 2 Technical Support Specialist
Ozarks Go
Fayetteville, AR
07.2023 - 07.2024
- Provided Tier 1 and Tier 2 support for fiber internet, voice, and IPTV customers.
- Troubleshot and fixed network issues through modem and router adjustments.
- Assisted customers with VoIP setups and internal wiring concerns.
- Documented technical issues and escalated to engineering when necessary.
- Maintained high customer satisfaction through professional support and education.
Installer
Flemming Companies
Bentonville, AR
01.2023 - 07.2023
- Installed equipment according to specifications and safety protocols.
- Assisted with troubleshooting and maintenance of installations.
- Collaborated with team members to ensure timely project completion.
- Conducted quality checks on installations for compliance with standards.
Server
Pizza Hut
Huntsville, AR
07.2021 - 09.2022
- Provided information to help with food and beverage selections.
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations
- Handled customer complaints to maintain customer satisfaction
- Assisted in training of new staff members regarding restaurant protocols, safe and proper food handling procedures, and service expectations
Education
Diploma of Completion - Information Technology
Northwest Technical Institute
Springdale, AR04.2023
Skills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Heavy lifting
- Problem-solving
- Customer service excellence
- Performance improvement
- Troubleshooting skills
- Physical stamina
- Critical thinking
- Multitasking
- Proactive and Self-motivated
- Work area maintenance
- Decision-making
- Networking
- Network installation and troubleshooting (CAT5e/CAT6, Ethernet
- drops, Wi-Fi systems)
- Whole-home Wi-Fi design and smart home integration (Plume, Zyxel)
- Hardware diagnostics and repair (routers, modems, switches, control
- panels)
- Low-voltage wiring, tone generator/probe use, and cable testing tools
- VoIP setup, RJ11 line testing, and familiarity with 66/110 blocks
- Proficient with POTS systems, butt sets, and legacy telecom equipment
- Remote and in-person troubleshooting for residential and small
- business environments
- Operating systems: Windows, basic Linux/UNIX familiarity
- T ools: Service ticket systems, cable testers, crimping tools, tone and
- probe kits
- Platforms: Familiar with VoIP systems and customer management
- platforms
- Tier 1 and Tier 2 technical support experience
- Excellent at translating complex IT issues into easy-to-understand
- terms
- Strong customer service background with a focus on empathy and
- professionalism
- Experience with service agreements, pricing models, and hourly labor
- planning
- Familiar with startup operations, business branding, and client
- communication tools
- Strong budgeting, documentation, and client outreach planning⬧ Self-motivated, resourceful, and goal-driven
- Excellent teamwork and communication skills
- Faith-based, ethical approach to service and professionalism
Timeline
Dishwasher
Granny's Kitchen
09.2024 - Current
Server
Village Inn Pancake House
09.2024 - 09.2024
Tier 2 Technical Support Specialist
Ozarks Go
07.2023 - 07.2024
Installer
Flemming Companies
01.2023 - 07.2023
Server
Pizza Hut
07.2021 - 09.2022
Diploma of Completion - Information Technology
Northwest Technical Institute