Chandler Davis
Gainesville
Summary
Results-driven technology professional prepared for role with comprehensive understanding of computing systems and infrastructure. Known for enhancing operational efficiency and providing robust technical support. Focused on team collaboration and adaptable to dynamic environments. Skilled in system optimization and project management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
End User Computing Specialist II
University of Florida Libraries
Gainesville, FL
08.2022 - Current
- Provide Tier-2 technical support for hardware, software, and network issues, resolving 30-50 staff and faculty requests weekly.
- Manage computer imaging, deployment, and replacement cycles for 200-300 work stations annually.
- Design, update, and maintain LibGuides web pages for the library, improving layout, accessibility, and usability for staff.
- Collaborate with Library leadership to support library technology upgrades and planning rollout of services.
- Operated audio and visual equipment for events, ensuring optimal sound and picture quality.
Computer Support Specialist II
LifeSouth Community Blood Centers
Gainesville, FL
02.2022 - 08.2022
- Provided end-user support for hardware, software, and network issues for over 900 staff members.
- Perform repairs to hardware, software, or peripheral equipment.
- Managed installation and configuration of computer systems and peripherals, ensuring optimal performance.
- Streamlined ticketing processes, improving response times for IT support requests significantly.
FOH Manager
GatorTec
Gainesville, FL
10.2018 - 02.2022
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback.
- Addressed 50-100 daily customer concerns.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Project Manager
Captains Carryout
Crisfield, MD
06.2014 - 08.2018
- Oversaw comprehensive redesign of menu distributed to 2500-3000 customers weekly.
- Directed production of business signage and visual branding initiatives.
Education
Bachelor of Science - Game Art
Full Sail University
Winter Park, FL06.2018
Associate of Arts - General Studies
Wor-Wic Community College
Salisbury, MD05.2016
Skills
- Technical support
- Active Directory
- Imaging & Deployment
- Jira Service Management
- Software Troubleshooting
- Hardware Troubleshooting
- Web Design (LibGuides)
- Adobe Creative Cloud
- Microsoft Office Suite
- Quality Control
- Staff Management
- Operations Management
- Logo Creation
- Team Building
- Confident speaking abilities
- Conflict resolution
- Guest relations
Certification
- iPhone 6s-iPhone 11 Repair
- MacBook Air 2013-2021 Repair
- MacBook Pro 2015-2022 Repair
- Project Management
- User Experience (Web Design)
Timeline
End User Computing Specialist II
University of Florida Libraries
08.2022 - Current
Computer Support Specialist II
LifeSouth Community Blood Centers
02.2022 - 08.2022
FOH Manager
GatorTec
10.2018 - 02.2022
Project Manager
Captains Carryout
06.2014 - 08.2018
Associate of Arts - General Studies
Wor-Wic Community College
Bachelor of Science - Game Art
Full Sail University