Chandler Dendy
Florence,MS
Summary
Dedicated professional with a robust background in healthcare administration. Skilled in insurance authorization, patient communication, and claims resolution. Committed to delivering exceptional customer service while ensuring compliance and accuracy in all processes. Efficient Insurance Authorization Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in navigating complex insurance policy requirements, securing timely approvals, and maintaining accurate patient records. Excel in communication, problem-solving, and adaptability, ensuring smooth authorization processes and positive outcomes for both healthcare providers and patients. Detail-oriented Insurance Authorization Specialist with expertise in efficient processing and effective communication. Proven ability to manage workflows and train new staff to enhance operational success.
Overview
6
6
years of professional experience
Work History
Insurance Authorization Specialist
Ascension Medical Group
Pensacola, Florida
01.2022 - 10.2025
- Processed insurance authorizations for medical procedures and services efficiently.
- Communicated with healthcare providers to gather necessary patient information.
- Reviewed and verified insurance eligibility for patients prior to service delivery.
- Utilized electronic health record systems to track authorization requests and statuses.
- Collaborated with clinical staff to resolve authorization-related issues promptly.
- Maintained accurate records of authorization communications and outcomes systematically.
- Assisted in training new staff on authorization procedures and best practices regularly.
- Provided guidance to front desk staff on how to obtain proper authorizations from insurers.
- Managed daily workflow related to obtaining authorizations from various health plans including Medicare and Medicaid and commercial carriers.
- Assisted billing department with resolution of denied claims due to lack of prior authorization.
- Reviewed medical records to ensure accuracy of diagnosis codes prior to submitting claims.
- Acted as a liaison between providers and payers to facilitate timely authorization of services.
Front Office Receptionist
Jackson Oncology Associates
Jackson, Mississippi
03.2021 - 01.2022
- Greeted patients and visitors warmly upon arrival at the oncology clinic.
- Managed appointment scheduling for multiple physicians and ensured accuracy.
- Handled incoming calls, directing inquiries to appropriate staff members effectively.
- Processed patient paperwork, verifying insurance information and medical records.
- Maintained office supplies inventory, placing orders as necessary to ensure availability.
- Coordinated patient follow-ups, ensuring clear communication regarding treatment plans.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Maintained confidentiality of customer information at all times.
Front Desk Agent
Baptist Medical Center
Brandon, MS
06.2020 - 03.2021
- Greeted patients and visitors with a warm, welcoming demeanor.
- Managed appointment scheduling and coordinated patient check-ins efficiently.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Collaborated with medical staff to ensure smooth patient flow throughout the facility.
- Handled cash transactions and balanced daily financial reports accurately.
- Assisted in training new front desk staff on operational procedures and systems.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Receptionist
Ascension Sacred Heart
Pensacola, Florida
08.2019 - 04.2020
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted healthcare staff with administrative tasks to support daily operations effectively.
- Handled patient inquiries, providing accurate information regarding services and procedures.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled appointments and coordinated patient records using electronic health systems.
Education
Some College (No Degree) -
UMGC
Maryland, NYSkills
- Insurance verification
- Authorization management
- Medical coding
- EHR system utilization
- Claims resolution
- Patient communication
- Data entry accuracy
- Compliance understanding
- Healthcare documentation
- Problem solving
- Customer service
- Strong communication skills
- Prior authorization
- Conflict resolution
- Insurance verification expertise
- HIPAA compliance
- Outpatient surgery coding
- Authorizations
- Practitioner order verification
- Billing procedures
- Medical office procedures
- Medical billing procedures
- Medical coding expertise
- Insurance procedures
- Prior authorization process
- Physician order verification
- Clinical documentation improvement
References
References available upon request.
Timeline
Insurance Authorization Specialist
Ascension Medical Group
01.2022 - 10.2025
Front Office Receptionist
Jackson Oncology Associates
03.2021 - 01.2022
Front Desk Agent
Baptist Medical Center
06.2020 - 03.2021
Front Desk Receptionist
Ascension Sacred Heart
08.2019 - 04.2020
Some College (No Degree) -
UMGC