Audrey Allen
USPh - Mission Physical Therapy
San Antonio,TX
1
Certification
12
years of professional experience
Detail-oriented Insurance Authorization Specialist skilled in processing requests, maintaining records, and enhancing patient care. Proven ability to improve efficiency and accuracy in insurance authorization outcomes.
Work History
Insurance Authorization Specialist
2 Years 10 Months- Processed insurance authorization requests efficiently and accurately to ensure patients receive approved care in a timely manner.
- Processed insurance authorization requests efficiently to ensure patients receive approved care in a timely manner.
- Communicated with healthcare providers to obtain appropriate information and documentation for authorization requests.
- Worked with direct partnerships such as the local medical groups, military hospitals, and the VA's Community Care Network to obtain authorizations and referrals for patients across all demographics.
- Maintained detailed records of authorization requests and outcomes in electronic systems and utilized reports to improve the authorization request experience to increase efficiency over time.
- Resolved discrepancies in authorization claims through thorough investigation and communication.
Front Desk Medical Receptionist
2 Years- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Greeted patients warmly, provided exceptional customer service regarding patient care, and maintained a clean, organized, & decorated waiting area to welcome patients.
- Maintained HIPAA compliant patient records using company-secured electronic medical record (EMR) system for compliance and accessibility.
- Trained new staff on front desk procedures to ensure consistent service standards across the company.
- Implemented new processes that streamlined check-in procedures, reduced no-show rates, and maintained consistent patient scheduling.
Assistant Bar Manager
2 Years 1 Month- Assisted in managing daily bar operations within a private dining club to ensure smooth service and member satisfaction.
- Trained new staff on required quality of service and extensive knowledge of classic and modern techniques and recipes.
- Created weekly staff schedules in addition to assigning daily tasks to team members to ensure productive service in high volume and face-paced environments.
- Implemented accurate inventory management systems to optimize stock data and to comply with state regulations regarding private club member rules.
- Assisted in other areas of the member dining room and private event rooms for special events by utilizing cross-trained knowledge of food service positions.
- Managed a VIP stadium suite during college football season to ensure the university's president and guests maintained a enjoyable game-day experience.
Private Event Server & Bartender
2 Years 10 Months- Delivered exceptional service during private events and within the members' private dining room, ensuring member satisfaction and outstanding service.
- Collaborated with multiple club departments to ensure private events were designed as contracted and food service was executed superbly per event's requirements.
- Supervised multiple private loge box suites within the stadium during college football season to provide exceptional game-day experiences to the university's reputable figures.
Education
Bachelor of Science - Neuroscience
- Completed coursework in neuroscience, psychology, and other science subjects
- Provost's Gold Scholarship Recipient
- Member of the Baylor Neuroscience Society
Skills
Prior authorization experience
Health insurance portals
Quick learner with ability to adapt
Insurance verification
Knowledgeable in Microsoft Office
Excellent customer service skills
Certification
- RBT - Registered Behavior Technician
Timeline
Insurance Authorization Specialist
USPh - Mission Physical Therapy
11.2023 - CurrentRead More
Front Desk Medical Receptionist
USPh - Mission Physical Therapy
11.2021 - 11.2023Read More
Assistant Bar Manager
ClubCorp - The Baylor Club
08.2017 - 09.2019Read More
Private Event Server & Bartender
ClubCorp - The Baylor Club
10.2014 - 08.2017Read More
Baylor University
Bachelor of Science from Neuroscience
Read More