Chandler Gaines
North Augusta,SC
Summary
Detail-oriented and customer-focused professional with over 10 years of experience in client services, healthcare support, and administrative operations. Skilled in compliance, documentation, and problem resolution. Adept at managing sensitive information, ensuring accuracy under tight deadlines, and fostering strong client and team relationships. HIPAA compliant, CPR and First Aid certified. Seeking to leverage organizational expertise and customer service background in a Customs Brokerage Representative role with UPS.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Tapley’s Assisted Living Home
North Augusta, SC
01.2021 - Current
- Provide daily care and support for residents, ensuring compliance with health and safety regulations.
- Maintain accurate documentation of client activities, medical updates, and compliance records.
- Communicate with healthcare providers, families, and team members to coordinate services.
- Manage schedules, medication logs, and incident reporting with precision.
- Build trust with clients and families by offering professional, compassionate service.
Direct Support Professional (DSP)
Soto Mental Health Services
Augusta, GA
08.2017 - 12.2020
- Assisted clients with mental health needs, ensuring safety, privacy, and compliance with care plans.
- Maintained accurate, detailed logs and progress notes in line with HIPAA regulations.
- Supported behavioral and therapeutic interventions with consistency and accuracy.
- Coordinated with therapists and case managers to update treatment plans.
- Strengthened communication and problem-solving skills in a fast-paced care environment.
Licensed Massage Therapist
Massage Envy
Augusta, GA
05.2015 - 07.2017
- Delivered client-focused therapeutic services while maintaining compliance with company and state guidelines.
- Maintained detailed client treatment records, ensuring accuracy for repeat sessions.
- Educated clients on wellness practices, while managing multiple appointments daily.
- Built strong customer relationships by providing a professional, welcoming environment.
- Balanced time management and attention to detail to maximize efficiency.
Customer Service Associate
Kmart
Augusta, GA
06.2013 - 04.2015
- Supported front-end operations including cash handling, returns, and customer inquiries.
- Ensured compliance with store policies in processing transactions and returns.
- Trained new team members on customer service and policy adherence.
- Handled high-volume transactions with accuracy and attention to detail.
- Provided solutions to customer concerns while maintaining a professional demeanor.
Education
undefined
Aiken Technical College
Aiken, SCundefined
Everest University
Jacksonville, FLHigh School Diploma - undefined
North Augusta High School
North Augusta, SC01.2010
Skills
- Import/Export Documentation & Compliance
- Customer Service & Client Relations
- Data Entry & Records Management
- HIPAA Compliance & Confidentiality
- Regulatory & Policy Adherence
- Problem-Solving & Conflict Resolution
Certification
- HIPAA Compliant
- CPR Certified
- First Aid Certified
Timeline
Direct Support Professional (DSP)
Tapley’s Assisted Living Home
01.2021 - Current
Direct Support Professional (DSP)
Soto Mental Health Services
08.2017 - 12.2020
Licensed Massage Therapist
Massage Envy
05.2015 - 07.2017
Customer Service Associate
Kmart
06.2013 - 04.2015
undefined
Aiken Technical College
undefined
Everest University
High School Diploma - undefined
North Augusta High School