Jolay Janique Futch
California
Summary
Experienced professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Direct Support Professional (DSP)
YAI
01.2026 - 03.2026
- Provided direct supervision and support to individuals with developmental and behavioral needs, ensuring safety and well-being at all times.
- Applied de-escalation techniques and behavioral strategies to manage crisis situations and prevent escalation.
- Maintained accurate documentation in compliance with confidentiality and organizational policies.
- Promoted a structured and secure environment while supporting independence and daily functioning.
Residential Counselor
Evolve Treatment Center
07.2025 - 10.2025
- Supervised adolescents in a behavioral health residential facility, ensuring safety and adherence to program structure.
- Utilized trauma-informed care and crisis intervention techniques to de-escalate aggressive or high-risk behaviors.
- Collaborated with clinical teams to reinforce treatment plans and maintain a secure therapeutic environment.
- Documented behavioral incidents and maintained compliance with healthcare confidentiality standards.
Security Officer
Allied Universal
Sacramento
10.2024 - 05.2025
- Conducted routine patrols to maintain safety and security of patients, staff, and visitors within a hospital setting.
- Monitored high-risk patients, including individuals on psychiatric holds (5150), ensuring a controlled and safe environment.
- Responded to medical and security incidents, coordinating with healthcare staff and emergency responders.
- Escorted individuals, including deceased patients, with professionalism, discretion, and sensitivity.
- Kaiser Permanente, Sacramento, CA
Dispatcher
Allied Universal
08.2024 - 10.2024
- Coordinated real-time communication between security personnel and emergency services.
- Monitored surveillance systems and dispatched officers to incidents efficiently.
- Maintained detailed and accurate incident reports to support investigations and compliance.
Home Aide
Action Supportive Care Services
05.2024 - 07.2024
- Supported children and young adults with autism, maintaining structured and safe environments.
- Implemented behavior support strategies and assisted with daily living activities.
Registered Behavior Technician
Behavior Management (RBT)
01.2023 - 02.2023
- Delivered one-on-one ABA-based behavioral support services.
- Implemented behavior intervention plans and utilized data collection to track progress.
- Applied de-escalation and reinforcement strategies to ensure client safety.
Patient Care Representative
City Health Urgent Care
12.2021 - 05.2022
- Registered patients, verified insurance, and maintained accurate medical documentation.
- Supported clinic operations while ensuring patient confidentiality and efficient workflow.
Education
Bachelor of Arts - Child Development & Social Context
California State University, Sacramento
SacramentoSkills
- Emergency Response & Incident Management
- Behavioral Crisis Intervention & De-escalation
- Hospital & Patient Safety Procedures
- Surveillance & Security Operations
- Report Writing & Documentation
- Team Coordination & Communication
- Documentation compliance
- Behavioral strategies
- Trauma-informed care
- Patient monitoring
- Team collaboration
- Attention to detail
- Detail-oriented
- Stationary surveillance
Certifications And Skills
California BSIS Guard Card, CPR/AED Certified, CPI (Crisis Prevention Intervention), Valid Class C Driver's License, Emergency Response & Incident Management, Behavioral Crisis Intervention & De-escalation, Hospital & Patient Safety Procedures, Surveillance & Security Operations, Report Writing & Documentation, Team Coordination & Communication
Timeline
Direct Support Professional (DSP)
YAI
01.2026 - 03.2026
Residential Counselor
Evolve Treatment Center
07.2025 - 10.2025
Security Officer
Allied Universal
10.2024 - 05.2025
Dispatcher
Allied Universal
08.2024 - 10.2024
Home Aide
Action Supportive Care Services
05.2024 - 07.2024
Registered Behavior Technician
Behavior Management (RBT)
01.2023 - 02.2023
Patient Care Representative
City Health Urgent Care
12.2021 - 05.2022
Bachelor of Arts - Child Development & Social Context
California State University, Sacramento