Summary
Overview
Work History
Education
Skills
Timeline
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Chandler heinley

Amarillo,TX

Summary

Dynamic Store Manager at 5 Star Nutrition with a proven track record in enhancing customer satisfaction and maximizing sales through exceptional service and innovative merchandising. Skilled in employee training and crisis intervention, I foster positive team environments while effectively managing operations and inventory control. Committed to achieving excellence in customer relations and team performance.

Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.

Overview

7
7
years of professional experience

Work History

Store Manager

5 Star Nutrition
11.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

5 Star Nutrition
01.2023 - 11.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Social media and marketing.

Assistant Bar Manager

Red Dirt Reloaded
01.2022 - 01.2023
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
  • Crafted special drink and cocktail menu items for seasonal offerings.

68X - Behavioral Health Tech

US Army
08.2018 - 11.2021
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
  • Collaborated with multidisciplinary teams for effective treatment planning and case management.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Combat stress control.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Portland Community College
Portland, OR
06-2018

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • Outstanding communication skills
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Event planning
  • Decision-making
  • Time management
  • Case management and docketing
  • Electronic case management systems
  • Patient Case Management
  • Stress reduction techniques
  • Behavior management
  • De-escalation techniques
  • Suicide prevention
  • Crisis intervention
  • Treatment Planning
  • Clinical documentation
  • Family relations

Timeline

Store Manager

5 Star Nutrition
11.2024 - Current

Assistant Store Manager

5 Star Nutrition
01.2023 - 11.2024

Assistant Bar Manager

Red Dirt Reloaded
01.2022 - 01.2023

68X - Behavioral Health Tech

US Army
08.2018 - 11.2021

High School Diploma -

Portland Community College
Chandler heinley