Chandler Kelso
Norman
Summary
Dynamic professional with a proven track record in high-stakes environments, such as 911 call centers. Excelled in multitasking and maintaining composure under pressure, enhancing client relationships and operational efficiency. Skilled in money management and customer service/relations, consistently delivering results beyond employer expectations.
Overview
15
15
years of professional experience
Work History
Stylist Sales Associate
Maurice’s
08.2023 - Current
- Fostered inclusive environment to make customers feel welcomed.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Connected and engaged with customers to understand styling needs.
Administrative Assistant II
The Chickasaw Nation
02.2018 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Dispatcher
The Chickasaw Nation
09.2016 - 02.2018
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Police Dispatcher
City Of Ada
09.2013 - 05.2017
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Bank Teller Supervisor
Citizens Bank of Ada
06.2010 - 09.2013
- Counted cash drawers and made bank deposits.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree - Social Work
East Central University
Ada, OKNo Degree - Psychology
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Ada High School
Ada, OK05-2011
Skills
- Social media promotion
- multitasking in high intensity scenarios
- Client relationship building
- level headed when under stress
- Manage inventory
- Money management
- Time management
- Organization
Timeline
Stylist Sales Associate
Maurice’s
08.2023 - Current
Administrative Assistant II
The Chickasaw Nation
02.2018 - 06.2023
Dispatcher
The Chickasaw Nation
09.2016 - 02.2018
Police Dispatcher
City Of Ada
09.2013 - 05.2017
Bank Teller Supervisor
Citizens Bank of Ada
06.2010 - 09.2013
No Degree - Social Work
East Central University
No Degree - Psychology
University of Central Oklahoma
High School Diploma -
Ada High School
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