Chandler Miller
Hibbett Sports
Rock Hill,SC
7
years of professional experience
Dynamic, results-driven professional with a diverse background and extensive experience committed to exceeding employer expectations. Proven ability to quickly adapt to new challenges while maintaining a strong focus on delivering exceptional results. Dedicated to fostering collaborative environments that enhance productivity and drive organizational success. Seeking to contribute effectively and make a meaningful impact within a forward-thinking organization.
Work History
Store Manager
2 Years 4 Months- Developed and implemented strategic sales initiatives to enhance customer engagement.
- Trained and mentored staff, fostering a high-performance team environment.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Led daily store operations, ensuring adherence to company policies and procedures.
Benefits Verification Specialist/ Fax Reviewer
5 Months- Contacted Health insurance companies to verify correct benefits information for patients via outbound calling.
- Accurately verified patient specific benefits and documents specifics for multiple payer plans.
- Reviewed patients benefits to ensure accuracy.
- Updated patients’ insurance files by verifying the coverage of each person directly to the insurance company.
- Remained in compliance with all HIPPA, privacy and confidentiality standards.
- Coordinated outbound follow up calls with payers concerning each client's statues.
- Responsible for auditing patients records.
- Experience with Document review.
Office Administrator
1 Year 5 Months- Take inbound calls from clients regarding training schedules.
- Make outbound calls to clients to inform them of current and up and coming training/workshops as well as on-site practices for Credentia Health testing
- Create and update databases and records for financial information and personnel and other data.
- Manage accounts and take payments.
- Write and edit documents(Letters, reports, and instructional documents).
- Maintain filing systems both electronic and physical.
Member Services Adviser
5 Months- Determine charges for the services requested, collect deposits or payments, or arrange for billing.
- Confer with customers by telephone to provide information about products or services, take or enter orders for purchase of package plans.
- Assisting Customer with Navigational needs via inbound calls.
- Provides customer service support and resolution for routine problems regarding clients, product or services.
Cashier
2 Years 8 Months- Helped customers find specific products, answering questions and offering advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Bachelors of Arts - Mass Communications
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Leadership skills
Highly skilled in Excel and Microsoft Word
Timeline
Store Manager
Hibbett Sports
04.2024 - CurrentRead More
Benefits Verification Specialist/ Fax Reviewer
Lash Group
11.2023 - 04.2024Read More
Office Administrator
Intrepid Healthcare Training
06.2022 - 11.2023Read More
Member Services Adviser
Convergys
01.2022 - 06.2022Read More
Cashier
Target
05.2019 - 01.2022Read More
Rock Hill High School
High School Diploma
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University of South Carolina Upstate
Bachelors of Arts from Mass Communications
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