Chandler Newton

Initially hired as a Security Officer (September 2025), promoted to Advanced Officer (November 2025), and subsequently promoted again to Branch Supervisor (January 2026) due to proven leadership, operational effectiveness, and the ability to manage personnel and site responsibilities at a supervisory level.

Responsibilities:

• Coach, monitor, and develop accountability for individual performance of the Advanced Dedicated Officer and Dedicated Officers to align with company standards.
• Leads the Branch Manager Daily Scrum to communicate all service, property, and post order changes.
• Schedules and conducts ride-alongs with officers under their supervision, providing feedback, accountability, and recognition as needed.
• Promptly and consistently report any client-specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
• Participate in the hiring process, interviewing candidates, and setting up orientation dates and times; communicate regularly with the Coordinator throughout the hiring process.
• Responsible for equipment inventory and maintenance, including uniforms, vehicles, devices, phones, etc., while communicating any equipment needs and issues to their Coordinator.
• Participating in performance reviews during recommended time frames with the Coordinator to enhance the Officer Brand Experience.
• Responsible for ensuring the schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
• Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures; furthermore, providing positive recognition for personnel going above and beyond Signal expectations.
• Communicate with the Coordinator in the Weekly Coordinator Meeting to review the weekly scorecard, route reviews, operational priorities, and all client-related issues.

• Picked, staged and dispensed orders in a neat and timely manner.
• Handled customer complaints & answer phone calls.
• Provide customer service for delivery orders & request additional drivers as needed.

• Provided customer service.
• Handled returns & defects.
• Performed tax exemptions.
• Answered phone calls & product questions.
• Cash handling.
• Dropped tills for customer service & extra cash register tills.
• Sell hunting + fishing + boating licenses & permits.
• Inform / sold over 30 capital one credit cards though Bass Pro to its customers within 3 months of employment.