Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Natalie Peterson

Natalie Peterson

Murrieta,CA

Summary

I strive to obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a positive balance between work and home life. I am eager to keep expanding my knowledge within new departments. My desire is to be a fun, energetic, and supportive asset to my coworkers but also to my community.

Overview

10
10
years of professional experience

Work History

Branch Supervisor

California Coast Credit Union
08.2022 - Current
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Assigned job roles and oversaw performance.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.

Personal Financial Representative

California Coast Credit Union
03.2019 - 08.2022
  • Accountable for providing exceptional service with a focus on cross-selling financial products and services
  • Confidently suggest options and services that are in the best interest of member
  • High standard of privacy for member information
  • Proficiency in reading credit report and explaining it
  • Consistently arrive for work on time, follow directions from a supervisor, interact effectively with coworkers, and welcome constructive criticism
  • Participation in business development events to increase member growth and retention.

Teller III

California Coast Credit Union
02.2016 - 02.2019
  • Assist and provide prompt, friendly, and courteous help to our members in a very fast-paced environment
  • Recognizing customer needs through active listening to refer them to the appropriate representative
  • Consistently balancing cash drawers with 100% accuracy
  • Daily branch duties are completed to ensure documents are kept in line with policy and procedures
  • Frequently chosen by management to complete audits of cash drawers, vaults, and ATM machines by means of dual control.

Manager's Assistant

Massage Green Spa
11.2014 - 02.2016

Sales Associate/Merchandiser

Kohl's
07.2014 - 02.2016

Education

High school diploma achieved -

Vista Murrieta High School
06.2014

Skills

  • Bilingual (English & Spanish)
  • Team Management
  • Currency transaction management
  • Customer Service
  • Relationship Building
  • Business development
  • Fraud prevention
  • Interviewing
  • Strategic Planning
  • Sales Strategies
  • Policy updates
  • Security awareness
  • Coaching and Mentoring
  • Multitasking and Organization
  • Performance Management
  • Team Leadership
  • Decision-Making
  • Staff Development and Training
  • New Hire Orientation

Affiliations

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Timeline

Branch Supervisor

California Coast Credit Union
08.2022 - Current

Personal Financial Representative

California Coast Credit Union
03.2019 - 08.2022

Teller III

California Coast Credit Union
02.2016 - 02.2019

Manager's Assistant

Massage Green Spa
11.2014 - 02.2016

Sales Associate/Merchandiser

Kohl's
07.2014 - 02.2016

High school diploma achieved -

Vista Murrieta High School
Natalie Peterson