Chandler Ott
Boston,MA
Summary
Personable and dedicated customer service representative with extensive experience in direct patient care and industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Clinical Product Consultant
Sonendo
01.2024 - Current
- Led console installations, ensuring timely implementation, staff training, and effective technology use within a 90-day window, with a 90% adoption rate.
- Over 100% to plan in Q1, Q2, and Q4 of 2024.
- Organized professional education events with Key Opinion Leaders to promote continuous learning in the dental community.
- Surpassed sales goals through implementation of successful marketing strategies.
- Analyzed business requirements from prospective clients to determine appropriate solutions.
Area Practice Consultant
Sonendo
01.2023 - Current
- Managed a portfolio of 65+ accounts across the Northeast, ensuring seamless order placement, tiered pricing compliance, and successful GentleWave integration through training and technology updates.
- Analyzed business processes to identify inefficiencies, implementing strategic solutions that improved office proficiency and profitability with GentleWave technology.
- Partnered with cross-functional teams to launch the CleanFlow procedural instrument, managing the transition from legacy tools to ensure smooth client adoption, with a 97% adoption rate.
- Revitalized two underperforming territories, increasing performance from 60% to 90% of plan in Q2 2023, and achieving 118% of plan in Q3 2023.
Regional Clinical Specialist
TREACE MEDICAL CONCEPTS
04.2021 - 01.2023
- Facilitated clinical support to physicians, hospital staff, and healthcare personnel to optimize use of product.
- Presented latest information at conferences and to groups of doctors, administrators or other healthcare professionals.
- Executed clinical education programs for target accounts to facilitate knowledge, increase product utilization and generate account revenue.
Staff Nurse, Emergency Room
Ohio State University Wexner Medical Center
, USA
06.2020 - 04.2021
- Delivered comprehensive, high-acuity patient care in a fast-paced Level One Trauma Center, managing life-threatening injuries and conditions with precision and urgency.
- Collaborated with multidisciplinary teams to stabilize critically ill patients, implementing advanced life support protocols, and evidence-based interventions.
- Administered emergency treatments, including intubation support, wound care, blood transfusions, and medication management, ensuring adherence to hospital protocols.
- Maintained proficiency in operating advanced medical equipment, such as ventilators, defibrillators, and diagnostic monitors, to optimize patient outcomes.
- Ensured strict compliance with infection control, HIPAA regulations, and safety standards in a high-pressure trauma environment.
Staff Nurse, Operating Room
Ohio State University Wexner Medical Center
11.2018 - 06.2020
- Collaborated with surgeons, anesthesiologists, and surgical teams to maintain a seamless workflow during critical surgeries in a Level One Trauma Center.
- Managed sterile environments by adhering to strict infection control protocols and aseptic techniques during procedures.
- Played a key role in trauma response teams, rapidly setting up operating rooms, and triaging cases for a variety of specialties.
- Ensured accurate documentation of surgical procedures, instrument counts, and patient outcomes to support compliance and quality improvement initiatives.
- Trained and mentored new nursing staff and students, fostering a culture of clinical excellence and continuous learning.
Charge Nurse, Wound and Limb Preservation
Ohio State University East Hospital
, USA
10.2017 - 11.2018
- Charge nurse who actively supervised 4 to 7 nurses regularly while caring for 7 to 8 patients.
- Made staffing schedules for the following shift to provide safe assignments based on patient acuity.
- Conduct vital assessments, including heart rate, temperature, blood pressure, respiration, and pain, for post-surgical patients, and medicate accordingly.
- Performed health education activities with patients to promote understanding of medical condition and self-care skills.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
Education
Bachelor of Science - Nursing
Kent State University
Kent, OHSkills
- Product launch execution
- Product training delivery
- Marketing strategies
- Verbal and written communication
- Medical Device and Equipment Training
- Conflict Resolution and Problem Solving
- Proficiency in EMR/EHR Systems
- Advanced Clinical Knowledge (OR, ER, Wound)
Certification
- Ohio Nursing License: RN.444708
Timeline
Senior Clinical Product Consultant
Sonendo
01.2024 - Current
Area Practice Consultant
Sonendo
01.2023 - Current
Regional Clinical Specialist
TREACE MEDICAL CONCEPTS
04.2021 - 01.2023
Staff Nurse, Emergency Room
Ohio State University Wexner Medical Center
06.2020 - 04.2021
Staff Nurse, Operating Room
Ohio State University Wexner Medical Center
11.2018 - 06.2020
Charge Nurse, Wound and Limb Preservation
Ohio State University East Hospital
10.2017 - 11.2018
Bachelor of Science - Nursing
Kent State University
Similar Profiles
Kimberly AnlageKimberly Anlage
Customer Operations Representative at SonendoCustomer Operations Representative at Sonendo
Michael HaynieMichael Haynie
Stocker at SonendoStocker at Sonendo
Ahmad Shah SaedAhmad Shah Saed
Technical Manufacturing Supervisor at SonendoTechnical Manufacturing Supervisor at Sonendo