Chandler Unger
San Antonio,TX
Summary
Motivated and customer-focused healthcare professional with hands-on experience supporting surgeons, nurses, and sterile processing teams in high-pressure operating room environments. Recognized for building trust with clinical teams, anticipating surgeon needs, and ensuring seamless execution of procedures. Aspiring to transition into medical sales to combine technical expertise, relationship-building skills, and a passion for improving patient outcomes through innovative medical devices.
Overview
4
4
years of professional experience
Work History
Onsite Specialist
Stryker
11.2024 - Current
- Perform sterile processing tasks including decontamination, inspection, sterilization, and high-level disinfection (HLD) of surgical instruments to meet hospital and regulatory standards.
- Build and prepared case carts with instruments and soft goods according to surgeon preference cards and case requirements.
- Provide in-room procedural support by troubleshooting equipment and delivering technical expertise during surgeries.
- Maintain strict adherence to infection prevention, sterilization protocols, and HLD guidelines, ensuring compliance with hospital and industry regulations.
- Partner with SPD and OR staff to improve workflow efficiency, reduce turnover times, and support seamless case execution.
Manager
HOTWORX
06.2023 - 10.2024
- Lead by example to foster a positive work culture, providing guidance to staff.
- Use effective communication and mentorship to align teams with goals and ensure top-notch service delivery.
- Oversaw daily operations, including scheduling, inventory, and upholding brand standards.
- Prioritize maintaining a clean, safe studio, for an exceptional customer experience.
- Strengthen client relationships by addressing concerns, gathering feedback, and implementing strategies for higher satisfaction and retention.
- Create and implement marketing strategies to attract and retain members.
- Collaborate with marketing teams, organize events, and utilize social media for enhance brand visibility.
Service Representative
Fidelis Plumbing
03.2022 - 03.2023
- Delivered exceptional customer service by handling service calls, providing information, diagnosing issues, and addressing customer inquiries accurately.
- Maintained client information files through the system to keep record of all services and interactions.
- Responsible for the efficiency of running credit applications.
- Dispatched sales representatives to clientele.
Education
BBA - Information Technology
Texas Tech University
09.2025
Skills
- Communication
- Leadership
- Organization
- Collaboration
- Reliability
- Adaptability
- Efficiency
- Problem-solving
- Troubleshooting
Timeline
Onsite Specialist
Stryker
11.2024 - Current
Manager
HOTWORX
06.2023 - 10.2024
Service Representative
Fidelis Plumbing
03.2022 - 03.2023
BBA - Information Technology
Texas Tech University