Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chandler H Kelley

Summary

Accomplished Branch Manager with a proven track record at Enterprise Mobility, enhancing customer satisfaction and exceeding sales targets through effective branch operations, management, and customer service excellence. Skilled in financial oversight and fostering customer relationships, demonstrated a strong work ethic and leadership in employee development. Achieved consistent revenue growth by implementing innovative sales and marketing strategies.

Overview

4
4
years of professional experience

Work History

Branch Manager

Enterprise Mobility
05.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Server

Outback Steakhouse
01.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Bachelor of Science - Biology

Eastern Kentucky University
Richmond, KY
05-2022

High School Diploma -

Rockcastle County High School
Mount Vernon
05-2017

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Employee development
  • Interviewing and hiring
  • Sales development
  • Marketing
  • Business planning
  • Risk analysis
  • Financial oversight

Accomplishments

  • Received the “Top Matrix BRM Award” for exemplary performance and recognition for top financial results.
  • Received the “Replacement Manager Award” for landing accounts and increasing revenue from large accounts.

Timeline

Branch Manager

Enterprise Mobility
05.2022 - Current

Server

Outback Steakhouse
01.2021 - 05.2022

Bachelor of Science - Biology

Eastern Kentucky University

High School Diploma -

Rockcastle County High School

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Chandler H Kelley