Chandler Marie Passmore
Canal Winchester,Ohio
Summary
Focused and highly self-motivated with a solid work ethic which has led to being proficient with Microsoft Office, Word, Excel, Powerpoint, PeopleSoft, EPIC, data entry, email communications and general office needs.
Overview
16
16
years of professional experience
Work History
Customer Service 2
The Ohio Department of Public Safety
Columbus Ohio Work From Home
01.2023 - 03.2024
- Greeted and responded to telephone and written inquiries from customers regarding the law and procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically and medically restricted driver licenses, general inquires or driver license/registration status
- Documented correspondences as needed
- Operated the Driver Examination DX Scheduling website to assist customer with scheduling or cancelling skills test
- Live Chat with BMV customers every 3 weeks
- Prepared call back request/messages to other departments in the Project Tracking System
- Assisted CDL customers with inquires
- Performed other related duties as required
Claims Adjudicator
The Ohio Department of Unemployment
Columbus Ohio Work From Home
10.2020 - 10.2022
- Resolved complex PUA claims to determine eligibility within established daily timelines
- Processed monetary and non-monetary claims
- Recorded and transmitted action taken on a claim to accurately determine claim status
- Input and made corrections to unemployment claim information
- Utilized claim unemployment systems and software
- Followed state, federal and ODJFS rules and regulations, policies/procedures for appropriate determination
- Performed fact-finding and investigated claim issues to determine appropriate action needed for claim resolution
- Assisted with Appeal and Fraudulent claims
Senior Specialist II
JP Morgan Chase and Company
11.2018 - 10.2020
- Provided customer service to Chase checking and savings account customers
- Responsible for taking inbound calls from customers, verifying account information and identifying the customer's needs
- Answered customer's inquiries that may include balance, funds transfers, stop payments, fees and claims
- Resolved customer complaints
Administrative Assistant-Nursing Administration
OhioHealth Riverside Methodist Hospital
05.2017 - 04.2018
- Provided administrative support to 3 directors in the Nursing Administration Dept
- Coordinated calendars by organizing, scheduling meetings and/or appointments
- Performed travel accommodations and/or reimbursements, mileage and cash advance
- Assisted with meetings by creating agendas and taking minutes
- Partnered in organizing bi-monthly 3 day 150-200 attendee AONE/OhioHealth CIT Cohort Conference
- Provided back up coverage for the administrative secretaries with timekeeping and payroll in Kronos System
- Composed reports, powerpoint and presentations upon request
- Performed routine office duties: word processing, copying, faxing, ordering supplies and filing
Office Specialist/Specialty Scheduling Coordinator
OhioHealth Primary Care Physicians-Columbus, Ohio
03.2015 - 05.2017
- Performed clerical support duties (i.e
- Answered phone calls, scheduled clinical appointments, patient registration, and insurance verification
- Data entry in QCI Workstation for Medical Records Dept
- Scheduled Endocrinology incoming referral requests and/or follow up appointments
- Performed routine office duties: copying, faxing, and filing
- Acted as a liaison between patients, nurses and/or physicians
Customer Service Representative
Safelite Autoglass-Columbus, Ohio
02.2013 - 03.2015
- Professionally answered incoming phone calls from policyholders, insurance agents, and/or auto glass shops
- Accurately entered auto glass loss information into the production database
- Verified customer insurance coverage and deductible amounts for the vehicle involved, and communicated the information to the customer
- Used the production/shop locator system, located an auto glass vendor that could service the customer's vehicle quickly and conveniently
- Used the appointment scheduling system in production to schedule appointments for service at Safelite store locations, or contacted non-Safelite vendors to arrange an appointment for the customer
- Assisted in the training and orientation of new associates upon request
Administrative Assistant-Radiology/Neurosurgery
The Ohio State University Medical Center-Columbus,Ohio
05.2008 - 03.2012
- Provided administrative support to the surgical director of the Neurovascular Stroke Center
- Coordinated the director's calendar, organized and/or scheduled meetings
- Performed travel accommodations, reimbursements and/or mileage
- Professionally answered all incoming calls pertaining to all patients and vendors
- Scheduled all inpatient/outpatient surgeries and images for patients
- Medical secretarial support in new patient/follow up clinic
- Pre-authorized images, clinic visits, procedures and surgeries with insurance providers
- Interviewed, trained and supervised OSU student staff
- Created monthly on call schedules for Radiology faculty staff
- Data entry into WebXchange monthly for scheduling and faculty updates
- Assisted administrative staff with back up coverage for phones, mail runs and taking minutes
- Performed routine office duties: word processing, copying, data entry, faxing, ordering supplies and filing
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Problem Resolution
Timeline
Customer Service 2
The Ohio Department of Public Safety
01.2023 - 03.2024
Claims Adjudicator
The Ohio Department of Unemployment
10.2020 - 10.2022
Senior Specialist II
JP Morgan Chase and Company
11.2018 - 10.2020
Administrative Assistant-Nursing Administration
OhioHealth Riverside Methodist Hospital
05.2017 - 04.2018
Office Specialist/Specialty Scheduling Coordinator
OhioHealth Primary Care Physicians-Columbus, Ohio
03.2015 - 05.2017
Customer Service Representative
Safelite Autoglass-Columbus, Ohio
02.2013 - 03.2015
Administrative Assistant-Radiology/Neurosurgery
The Ohio State University Medical Center-Columbus,Ohio
05.2008 - 03.2012