Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Loomis

Orlando,FL

Summary

Accomplished customer service professional with a strong history of providing excellent customer service. Bringing 20 years of experience working with computers to offer valuable expertise in addressing and resolving customer issues effectively. Recognized for a focus on team collaboration and achieving positive outcomes. Known for reliability and adaptability, with excellent communication and problem-solving skills. Detail-oriented individual excelling in project management with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, always striving to optimize processes and support team objectives.

Overview

12
12
years of professional experience

Work History

IT Customer Service Technician 2

Wycliffe Bible Translators
01.2015 - Current

IT Customer Support Techician

Asurion IT Support division
01.2015 - 01.2017

Bus Driver

Walt Disney World
01.2013 - 01.2015

Education

Master of Science - Library And Information Science

San Jose State University
San Jose, CA
12.1999

Bachelor of Arts - Cinematography

Columbia College
Los Angeles, CA
06.1984

Bachelor of Science - Educational Media

Millersville University
Millersville, PA
05.1974

Skills

  • Windows 11
  • Microsoft Office
  • Google Workspace
  • Slack
  • Zoom
  • Mozilla Firefox
  • Snipe-IT
  • Sophos
  • Freshdesk
  • Pulseway
  • Windows Powershell
  • Tandem Information Security and Compliance Software
  • Organizational Skills
  • Time management
  • Leadership Skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Call center operations
  • Documentation

Timeline

IT Customer Service Technician 2

Wycliffe Bible Translators
01.2015 - Current

IT Customer Support Techician

Asurion IT Support division
01.2015 - 01.2017

Bus Driver

Walt Disney World
01.2013 - 01.2015

Master of Science - Library And Information Science

San Jose State University

Bachelor of Arts - Cinematography

Columbia College

Bachelor of Science - Educational Media

Millersville University
Dawn Loomis