CHANDNI PATEL, BS, RRT-NPS
Philadelphia,PA
Summary
Healthcare operations leader with progressive leadership experience across cardiovascular diagnostics, respiratory care, and hospital operations. Currently directing enterprise Non-Invasive Cardiac Testing operations across multiple hospitals and outpatient diagnostic locations, with accountability for multidisciplinary teams, workforce strategy, access, quality, standardization, capital planning, clinical program development, and service-line growth. Proven ability to lead complex change, build leadership infrastructure, improve patient throughput, develop high-performing teams, and partner across physician, nursing, finance, IT, HR, and executive leadership.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
SYSTEM DIRECTOR, NON-INVASIVE CARDIAC TESTING
Virtua Health
01.2026 - Current
- Provide system-level operational leadership for Non-Invasive Cardiac Testing across 5 hospitals and 6 hospital outpatient departments, encompassing echocardiography, cardiovascular testing, stress testing, CPET, nuclear cardiology support, procedural/structural imaging support, and related cardiovascular diagnostic services.
- Lead strategic planning, operational standardization, workforce strategy, quality, access, and service-line development across historically decentralized inpatient and outpatient programs.
- Built and transitioned to a five-manager operating structure across the enterprise, strengthening local accountability while establishing standardized system-level expectations, escalation pathways, and leadership development.
- Expanded outpatient echo access across hospital and HOPD locations while partnering with access, physician leadership, and operational teams to address a multi-thousand-order scheduling work queue and better leverage system capacity.
- Improved inpatient echo workflow performance at the tertiary center, including a reduction in echo begin-to-end turnaround time from 3.01 hours to 1.58 hours, approximately a 47.5% improvement, while maintaining/increasing study volume.
- Reduced pending-discharge echo turnaround performance from a 2025 baseline at 11.41 hours to 8.37 hours in Q3 2026, a 26.6% improvement, supporting patient throughout and discharge coordination.
- Lead regulatory, quality, and accreditation readiness activities, audit processes, competency validation, policy development, clinical education, and preparation for applicable accreditation and regulatory requirements.
- Direct capital planning and technology strategy for NICT, including enterprise replacement planning for echo systems, ECG technology, mobile clinical devices, CPET platforms, and supporting infrastructure.
- Established and sponsored the NICT Professional Governance Council and enterprise quality initiatives to improve staff engagement, protocol adherence, turnaround time, clinical consistency, and professional development.
RESPIRATORY CARE PROGRAM MANAGER
Encompass Health-UMMS
03.2025 - 01.2026
- Directed respiratory operations including staffing, scheduling, payroll, performance management, and clinical quality.
- Developed and implemented high-acuity respiratory programs and standardized care pathways for complex cardiopulmonary patients.
- Partnered with executive and interdisciplinary leaders to improve discharge coordination, resource utilization, and patient outcomes.
- Led KPI development, quality improvement, staff development, and service-line expansion initiatives.
RESPIRATORY CARE PRACTITIONER (PRECEPTOR)
Johns Hopkins Bayview Medical Center
08.2024 - 08.2025
- Provide comprehensive respiratory assessment and management for neonates.
- Collaborate with multidisciplinary healthcare teams to develop and implement individualized care plans.
- Attend high risk deliveries and provide advanced care to neonates ranging from 22 weeks gestational age to 42 weeks gestational age.
- Provide in-services to multidisciplinary colleagues on equipment including but not limited to inhaled nitric oxide, high frequency jet ventilator, and high frequency oscillatory ventilator.
- Participate in quality improvement initiatives and clinical research to enhance neonatal care practices.
INTERIM ASSOCIATE DIRECTOR, CARDIOPULMONARY SERVICES
MedStar Franklin Square Medical Center
01.2023 - 07.2024
- Supported strategic and operational oversight of respiratory therapy, EEG, cardiac/pulmonary rehab, and non-invasive cardiac testing.
- Managed workforce planning, resource allocation, quality initiatives, and regulatory readiness across multidisciplinary cardiopulmonary services.
- Partnered with physician and hospital leadership on process improvement, patient flow, service line priorities, and operational performance.
- Developed staff and emerging leaders while strengthening accountability, team engagement, and financial stewardship.
PROFESSIONAL DEVELOPMENT SPECIALIST, CARDIOPULMONARY SERVICES
MedStar Franklin Square Medical Center
10.2023 - 07.2024
- Developed orientation, competency, and continuing education programs for cardiopulmonary staff.
- Led policy/procedure updates, audits, and quality improvement initiatives to strengthen clinical standardization and regulatory compliance.
- Partnered with academic and clinical stakeholders to support workforce development, professional growth, and clinical readiness.
TRAVEL RESPIRATORY CARE PRACTITIONER
MedStar Franklin Square Medical Center
11.2021 - 10.2023
- Delivered advanced respiratory care across neonatal, pediatric, and adult critical care environments.
- Collaborated with interdisciplinary teams to support complex care delivery, continuity, and Patient safety across high-acuity settings.
RESPIRATORY CARE PRACTITIONER
The Johns Hopkins Hospital- Children’s Center
08.2019 - 02.2023
- Served in charge and preceptor roles within high-acuity respiratory care environments.
- Trained and mentored staff and students in evidence-based respiratory practices, clinical decision-making, and safe patient care.
- Supported interdisciplinary care delivery for critically ill patients across complex inpatient settings.
OPERATIONS MANAGER
BurgerIM
07.2019 - 09.2020
- Oversaw daily restaurant operations including staffing, scheduling, inventory, vendor coordination, and customer service.
- Implemented workflow and cost-control improvements to strengthen operational efficiency, resource utilization, and business performance.
- Led and coached frontline teams, reinforcing accountability, service standards, and day-to-day execution.
OPERATIONS MANAGER
Adam’s Taphouse
09.2017 - 05.2019
- Managed front-of-house and back-of-house operations, staffing, scheduling, inventory, catering, and guest experience.
- Led team performance and operational standards in a high-volume restaurant environment.
- Supported revenue growth and profitability through effective staffing, service execution, and cost management.
OPERATIONS MANAGER
Dunkin’ Donuts
01.2015 - 12.2017
- Oversaw operations across 6 Baltimore-area locations, including staffing, scheduling, inventory, service standards, and day-to-day business performance.
- Supported multi-site leaders in driving operational consistency, team accountability, customer experience, and financial performance.
Education
MASTER’S OF HEALTH ADMINISTRATION -
Eastern University
01-2028
BACHELOR OF SCIENCE - RESPIRATORY THERAPY
Salisbury University
01-2019
Skills
- Enterprise Operations Management
- Regulatory & Accreditation Readiness
- Strategic Planning & Execution
- Financial Stewardship
- Capital Planning & Business Case Development
- Quality Improvement & Performance Management
- Operational Standardization & Change Management
- Service Line Growth
- Program Development
- Data-Driven Decision Making
- Process Improvement
- Multidisciplinary Collaboration
- Epic Cupid MUSE Oracle
- Customer Service Excellence
Personal Information
HEALTHCARE OPERATIONS & CARDIOVASCULAR SERVICES LEADER
Certification
- Registered respiratory therapist (2019)
- Neonatal/Pediatric Specialist (2024)
- State of Maryland: Respiratory Care Practitioner (L0007117)
- State of New Jersey: Respiratory Care Practitioner (43ZA00830800)
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Neonatal Resuscitation Provider (NRP)
- Basic Life Support (BLS)
LANGUAGES
English (Native Proficiency), Gujarati (Native Proficiency), Hindi (Native Proficiency)
Affiliations
- Staff Development & Training-Chair
- Best Practices Advisory Council-Chair
- Continuous Process Improvement (CPI)
- NICT-Professional Practice Council
- Code Blue
- Patient Experience (NPS Enhancement)
- Acute Care Transfer Review
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
SYSTEM DIRECTOR, NON-INVASIVE CARDIAC TESTING
Virtua Health
01.2026 - Current
RESPIRATORY CARE PROGRAM MANAGER
Encompass Health-UMMS
03.2025 - 01.2026
RESPIRATORY CARE PRACTITIONER (PRECEPTOR)
Johns Hopkins Bayview Medical Center
08.2024 - 08.2025
PROFESSIONAL DEVELOPMENT SPECIALIST, CARDIOPULMONARY SERVICES
MedStar Franklin Square Medical Center
10.2023 - 07.2024
INTERIM ASSOCIATE DIRECTOR, CARDIOPULMONARY SERVICES
MedStar Franklin Square Medical Center
01.2023 - 07.2024
TRAVEL RESPIRATORY CARE PRACTITIONER
MedStar Franklin Square Medical Center
11.2021 - 10.2023
RESPIRATORY CARE PRACTITIONER
The Johns Hopkins Hospital- Children’s Center
08.2019 - 02.2023
OPERATIONS MANAGER
BurgerIM
07.2019 - 09.2020
OPERATIONS MANAGER
Adam’s Taphouse
09.2017 - 05.2019
OPERATIONS MANAGER
Dunkin’ Donuts
01.2015 - 12.2017
MASTER’S OF HEALTH ADMINISTRATION -
Eastern University
BACHELOR OF SCIENCE - RESPIRATORY THERAPY
Salisbury University