Chandra Coleman
Lake Charles,LA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
13
13
years of professional experience
Work History
Supervisor
Golden Nugget Casino
07.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Tier 1 Technical Support Representative
Teleperformance
04.2012 - 12.2013
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Consistently received positive feedback from clients for professionalism and expertise displayed during support interactions.
Table Games Dealer
Eldorado Casino
12.2013 - 12.2015
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Education
High School Diploma -
Fair Park High
Shreveport, LA05.2005
Timeline
Supervisor
Golden Nugget Casino
07.2015 - Current
Table Games Dealer
Eldorado Casino
12.2013 - 12.2015
Tier 1 Technical Support Representative
Teleperformance
04.2012 - 12.2013
High School Diploma -
Fair Park High
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