CHANDRA COLLINS
MEMPHIS,US
Summary
Customer Service Representative with over 5 years of experience in enhancing client relationships and loyalty through exceptional service delivery. Demonstrates a strong background in distribution and sales, leveraging skills in organization, communication, and leadership to drive team success and optimize processes. Committed to further growth in customer service, aiming to contribute to innovative strategies within your organization.
Overview
18
18
years of professional experience
Work History
Independent Contractor
Door Dash
Memphis, TN
04.2024 - Current
- Delivered timely food orders to customers, ensuring high satisfaction and repeat business.
- Navigated diverse urban environments efficiently to optimize delivery routes and reduce wait times.
- Maintained communication with customers regarding order status, enhancing service transparency and trust.
- Adapted quickly to changing circumstances, demonstrating flexibility in managing varying delivery demands.
Customer Service Representative
Teleperformance
08.2022 - 04.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues, resulting in strengthened client relationships and enhanced loyalty.
- Remote
Damage Prevention Specialist
Williams-Sonoma, Inc.
Olive Branch, MS
09.2016 - 03.2022
- Processed damages, assessed salvageable products, optimized outlet sales strategies.
- Analyzed product conditions, enhanced profit margins, improved inventory management.
- Identified resale opportunities, reduced waste, maximized outlet profitability.
- Evaluated damaged goods, streamlined salvage processes, increased revenue potential.
Picker/Packer
Diamond Comics
Olive Branch, MS
06.2010 - 09.2012
- Processed customer orders efficiently, improving order accuracy and enhancing customer satisfaction.
- Collaborated with team to streamline packing processes, reducing fulfillment time significantly.
- Utilized inventory management skills to maintain optimal stock levels and prevent order delays.
- Resolved order discrepancies promptly, ensuring smooth operations and maintaining client trust.
Sales Representative
Best Buy
03.2009 - 06.2010
- Handled customer inquiries for sales and tech support, boosting satisfaction through effective solutions.
- Resolved technical issues, enhancing customer retention and loyalty.
- Facilitated seamless sales transactions, contributing to increased revenue.
- Collaborated with team to improve call response efficiency.
- Utilized problem-solving skills to address complex customer needs.
- Remote
Remote Customer Service Representative
TN Unemployment Dept of Human Services
Memphis, TN
01.2008 - 03.2009
- Handled inbound calls, IT and chat support, enhancing customer satisfaction.
- Resolved technical issues efficiently, improving service response time.
- Collaborated with team to streamline support processes, achieving measurable improvements.
- Utilized problem-solving skills to address customer inquiries effectively.
- Contributed to a supportive work environment, fostering team success.
Education
Certificate in Medical Office - Medical Office Certification
Concorde Career College
Memphis, TN12-2012
GED - undefined
Benjamin L Hooks Job Corps Academy
Memphis, TN03-2006
Skills
- Customer Service (Experienced)
- Packaging (Experienced)
- Communication (Experienced)
- Leadership (Experienced)
- Writing (Experienced)
- Organization (Experienced)
- Typing (Experienced)
- Sales (Experienced)
- Tech Support (Experienced)
- Order Processing (Experienced)
Timeline
Independent Contractor
Door Dash
04.2024 - Current
Customer Service Representative
Teleperformance
08.2022 - 04.2024
Damage Prevention Specialist
Williams-Sonoma, Inc.
09.2016 - 03.2022
Picker/Packer
Diamond Comics
06.2010 - 09.2012
Sales Representative
Best Buy
03.2009 - 06.2010
Remote Customer Service Representative
TN Unemployment Dept of Human Services
01.2008 - 03.2009
GED - undefined
Benjamin L Hooks Job Corps Academy
Certificate in Medical Office - Medical Office Certification
Concorde Career College