Chandra Colson Christian

• Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Collaborated with team members to ensure consistent quality in customer interactions.
• Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
• Reduced call wait times by implementing effective time management strategies during high-volume periods.
• Supported cross-functional collaboration efforts between departments for seamless problem-solving involving multiple areas of expertise.
• Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Utilized CRM systems to accurately track customer interactions and update account information.

• Responsible for handling and resolving, incoming customers, inquiries, and or concerns.

• Providing patients, guarantors from both hospitals and physicians practices with a consistent and single experience, follow up on collecting outstanding guarantee balances through outbound phone calls.

• As well as providing financial counseling resources to physician, offices, hospitals, and patients and guarantors when necessary.

•. Reports directly to the Director, of customer service.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.