Chandra Ianetta
Canton,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Decisive leader and strategic problem solver with exceptional communication and foresight at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Strong background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Regional Operations Administrator
Onelife Fitness
Atlanta, GA
11.2018 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversee recruiting and hiring through ATS, supporting hiring managers in recruiting process, manage applicant's dispositions through EEOC guidelines, track recruiting process from beginning to end.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of workplace, working closely with employees to systemize tasks.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Oversee Onboarding new hires. Eased team transitions and new employee orientation through effective training and development.
- Interacted well with team members and customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of club Pro-Shop sales and organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed, trained and motivated Front Desk Directors to continuously improve knowledge and abilities in member services and club operations.
- Upheld great standards of leadership for employees, consistently leading by example.
- Increased pro-shop sales by establishing goals, overseeing performance and providing tools to meet goals.
- Appraised inventory levels quarterly and ordered new merchandise to keep quantities well-stocked.
- Supervised creation of exciting merchandise displays to catch attention of club members.
- Worked directly with Operations Director, and Regional VP's of Sales and Operations to brainstorm, discuss strategy and mitigate issues.
- Communicated with staff and customers to encourage highest quality of service.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversee Regional Social Media Pages and Customer Review outlets.
- Promoted positive customer experience through day-to-day supervision and management of Member Experience Metrics.
Competitive Team Director/Optional Team Head Coach
Atlanta North Stars Gymnastics
Marietta, GA
10.2014 - 10.2018
- Head coach/Choreographer
- Responsible for directing competitive program, overseeing and scheduling staff and their training
- Executed all communication to clientele via interpersonal, computer and customer service skills.
- Managed and developed company daily schedule of events, team programs and planning
- Educated athletes in nutrition, wellness and natural healthcare positive athlete/parent relations by addressing problems head-on and implementing successful corrective actions.
- Established team coaches priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee on monthly basis and conveyed constructive feedback to improve skills.
- Trained and developed staff to improve safety, athlete training and relations.
Education and Demonstration Coordinator
Blue Moose Consulting
Washington, DC
06.2009 - 01.2014
- Aided in marketing our product lines in the stores and assisted sales reps in the field with our demo support to boost product awareness and sales.
- Rrsponsiblr for Coordinating and overseeing education reps and outbound demonstrators of our product lines in the natural healthcare industry.
- Assigned and managed education and product demonstrations in the field.
- Trained and educated consumers in the natural products we represented.
- Worked closely with the companies we represented to promote sales and education to the consumers and store staff on our products.
Competitive Team Director/Head Team Coach
Gym South Gymnastics
Fayetteville, GA
07.2004 - 06.2008
- Head coach/Choreographer
- Responsible for directing competitive program, overseeing and scheduling staff and their training
- Executed all communication to clientele via interpersonal, computer and customer service skills.
- Managed and developed company daily schedule of events, team programs and planning
- Educated athletes in nutrition, wellness and natural healthcare positive athlete/parent relations by addressing problems head-on and implementing successful corrective actions.
- Established team coaches priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee on monthly basis and conveyed constructive feedback to improve skills.
- Trained and developed staff to improve safety, athlete training and relations.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PASkills
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Human Resources Oversight
- Employee Motivation
- Quality Assurance
- Training Management
- Goal Setting
- Staff Scheduling
- Verbal and Written Communication
- Mathematical Calculation and Reasoning
- Customer Service Management
- Administrative Management
- Sales Tracking
- Originality and Creativity
- Process Development and Streamlining
- Database Maintenance
- Inventory Tracking and Management
Accomplishments
- Achieved company growth by completing tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented and Created company SOP's to aid in upholding brand standards and membership growth.
- Supervised teams of staff members.
- Built Gymnastics Team Program from the ground up. Successfully producing multiple, Regional, National Champions and College Scholarship Athletes.
Timeline
Regional Operations Administrator
Onelife Fitness
11.2018 - Current
Competitive Team Director/Optional Team Head Coach
Atlanta North Stars Gymnastics
10.2014 - 10.2018
Education and Demonstration Coordinator
Blue Moose Consulting
06.2009 - 01.2014
Competitive Team Director/Head Team Coach
Gym South Gymnastics
07.2004 - 06.2008
High School Diploma -
Chambersburg Area Senior High School