Chandra Leonard
Inverness
Summary
Results-driven Provider Escalation Analyst at Elevance Health, skilled in data analysis and project management. Enhanced reporting accuracy through process improvements and developed dashboards that informed strategic decisions. Strong collaborator with a focus on compliance and efficiency, fostering team development through training and documentation initiatives.
Overview
20
20
years of professional experience
Work History
Provider Escalation Analyst
Elevance Health
06.2005 - 05.2025
- Analyzed healthcare data to identify trends and support strategic decision-making.
- Developed and maintained dashboards for tracking key performance indicators across departments.
- Collaborated with cross-functional teams to streamline reporting processes and enhance efficiency.
- Conducted in-depth research on industry regulations to inform compliance strategies and initiatives.
- Implemented process improvements that increased accuracy of data reporting by enhancing validation procedures.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Led training sessions for staff on data analysis tools and best practices, fostering skill development.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Hillsborough Community College
Tampa, FLSkills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Project management
- Information gathering
- Critical thinking
- Data research and validation
- Decision-making
- Process improvements
- Continuous improvement
- Root-cause analysis
- Workflow Analysis
- Compliance analysis
- Issue identification
- Regulatory compliance
- Evidence-based decision making
- Audit support
- Multiple priorities management
- Deadline adherence
- Process enhancement
- Verbal and written communication
- Analytical problem solving
- Complex Problem-solving
- Research and analysis
- Data interpretation
- Data mining techniques
- Contract analysis
- Teamwork and collaboration
- Problem-solving
- Excellent communication
Languages
English
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
- Historical Exploration
- Enjoy creating and following travel blogs and vlogs
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Provider Escalation Analyst
Elevance Health
06.2005 - 05.2025
Hillsborough Community College