Chandra Stephens
Kohls Department Store
Lamar,MS
23
years of professional experience
Financial aid professional with proven track record of optimizing financial aid programs and enhancing student support services. Highly adaptable with keen focus on achieving results and meeting organizational goals.
Work History
Assistant Director of Financial Aid
1 Year 5 Months- Collaborated with academic advisors to align financial aid packages with student enrollment goals.
- Implemented training programs for new hires, enhancing team knowledge of financial aid systems and procedures.
- Improved student satisfaction with financial aid services by providing clear communication and timely assistance.
- Counseled students and parents about financial aid options and program details.
Customer Service Associate
22 Years 7 Months- Delivered exceptional customer service at point of sale, enhancing customer experience
- Balanced cash drawers to ensure accuracy
- Provided support in preparing advertisement sets
- Managed return procedures for Amazon products
Senior Financial Aid Advisor
18 Years 4 Months- Completed re-entry and subsequent packaging for students to facilitate timely access to financial aid
- Performed file audits to verify accuracy and completeness of documentation.
- Utilized NSLDS to confirm student loan statuses and eligibility.
- Conducted financial needs assessments to determine eligibility for various aid programs, optimizing student support strategies.
- Guided students through financial aid processes, ensuring compliance with federal and state regulations.
Education
Master of Business Administration - Human Resources, Management
Bachelor of Arts - Psychology
Skills
Interpersonal skills
Microsoft Office
Office applications
Financial aid compliance
Financial aid regulations
Document review
FAFSA knowledge
Timeline
Assistant Director of Financial Aid
Concorde Career College
03.2025 - CurrentRead More
Senior Financial Aid Advisor
CONCORDE CAREER COLLEGE
11.2006 - 03.2025Read More
Customer Service Associate
Kohls Department Store
01.2004 - CurrentRead More
Mississippi State University
Bachelor of Arts from Psychology
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American Intercontinental University
Master of Business Administration from Human Resources, Management
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