Chandra Wofford
Harrodsburg,KY
Summary
Experienced professional with many years in handling customer return and exchange requests. Greeted customers and evaluated return request policy compliance, inspected merchandise, and prepared for restocking. Outgoing representative devoted to customer satisfaction. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Customer Returns Processor
Amazon
Lexington, KY
06.2022 - 11.2023
- Received returned goods and completed necessary paperwork to process returns.
- Ensured that all returned items were properly documented according to established guidelines.
- Inspected customer returns for damage, identifying manufacturing defects, and distinguishing from customer or delivery damage to evaluate return eligibility.
- Kept returns department stocked with labels, tape, and a box cutter, and removed trash at the end of shifts to maintain area readiness according to standard procedures.
- Checked packaging to verify good quality, no damage and acceptable appearance.
Team Leader
Goodwill
Harrodsburg, KY
01.2021 - 11.2022
- Ensured compliance with all safety regulations in the workplace.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Pharmacy Technician
CVS Pharmacy
Harrodsburg, KY
05.2018 - 06.2020
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
Education
High School Diploma -
Mercer County Senior High School
Harrodsburg, KY06-2015
Skills
- Complaint Handling
- Product Inspection
- Shipping and receiving
- Warehouse Operations
- Workplace Safety
- Quality Control
Timeline
Customer Returns Processor
Amazon
06.2022 - 11.2023
Team Leader
Goodwill
01.2021 - 11.2022
Pharmacy Technician
CVS Pharmacy
05.2018 - 06.2020
High School Diploma -
Mercer County Senior High School
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