Maribel Estrada
FONTANA,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Returns Processor
Amazon
06.2023 - 01.2024
- Enhanced customer satisfaction by efficiently processing returns and addressing concerns.
- Streamlined return processes for improved productivity and reduced wait times.
- Maintained accurate records of returned items, ensuring proper inventory management.
- Collaborated with team members to optimize return procedures and enhance overall efficiency.
Picker Packer
Saddle Creek Logistics
01.2023 - 06.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
Warehouse Packer
Target Logistics
07.2021 - 12.2022
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
Server/Customer Service Cashier
Tortas Ahogadas Chapala
04.2015 - 01.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Machine Operator
Trademark Plastics Inc
05.2011 - 08.2012
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
Certificate - Administrative Assistance And Secretarial Science
Everest College
Ontario, CA05.2010
High School Diploma -
AB. Miller High School
Fontana, CA05.2009
Skills
- Complaint Handling
- Customer Service Orientation
- Decision Making
- Product Knowledge
- Order Processing
- Attention to Detail
- Problem Solving
- Task Prioritization
- Critical Thinking
- Warehouse Operations
- Workplace Safety
- Customer Service
- Money Handling Abilities
- Warehousing Functions
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Returns Processor
Amazon
06.2023 - 01.2024
Picker Packer
Saddle Creek Logistics
01.2023 - 06.2023
Warehouse Packer
Target Logistics
07.2021 - 12.2022
Server/Customer Service Cashier
Tortas Ahogadas Chapala
04.2015 - 01.2021
Machine Operator
Trademark Plastics Inc
05.2011 - 08.2012
Certificate - Administrative Assistance And Secretarial Science
Everest College
High School Diploma -
AB. Miller High School
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