Summary
Overview
Work History
Education
Skills
Timeline
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Jazinda Sone

Fort Myers

Summary

Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.

Overview

9
9
years of professional experience

Work History

Customer Returns Processor

Amazon
01.2024 - Current
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Home Health Aid

Self
08.2022 - 12.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Assistant Community Manager

10X Living at Naples
03.2020 - 07.2022
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

Front Desk Supervisor

Residence Inn Naples by Marriott
09.2017 - 03.2020
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Line Cook

The Cheesecake Factory
06.2016 - 09.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

High School Diploma -

Barron Collier High School
Naples, FL

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
05-2027

Skills

  • Communication
  • Adaptability
  • Complaint handling
  • Multi-Tasking
  • MS Office
  • Time management
  • Teamwork and collaboration
  • Attention to detail

Timeline

Customer Returns Processor

Amazon
01.2024 - Current

Home Health Aid

Self
08.2022 - 12.2023

Assistant Community Manager

10X Living at Naples
03.2020 - 07.2022

Front Desk Supervisor

Residence Inn Naples by Marriott
09.2017 - 03.2020

Line Cook

The Cheesecake Factory
06.2016 - 09.2017

High School Diploma -

Barron Collier High School

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

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Jazinda Sone