Summary
Overview
Work History
Education
Skills
Certification
References
Leadership Experience
Communication Skills
Timeline
Generic

Chandrasekar T Rao

Morrisville,NC

Summary

Experienced Software/SRE Engineer and Team Lead with 15+ years' experience delivering full stack 4G/5G applications and communication cloud services on both customer on-premise and OCI cloud.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Principal DevOps Engineer/ Service Reliability Engineer

Oracle Corporation
Morrisville, North Carolina
01.2023 - 09.2025
  • Reviewed PLM feature documents and submitted change requests to enhance service reliability, best practices, and monitoring for internal and external customers.
  • Promoted to Service Reliability (cross-functional) is now accountable for integrating reliability practices into Engineering, QA, and PLM workflows.
  • Designed and implemented standardized Service Request, Change Request, and Incident Management processes for Communication Cloud Services, including runbooks and automated workflows, reducing MTTR by ~[40%], lowering change-related outages by ~[30%], and establishing a predictable, repeatable operational cadence across teams.
  • Rolled out standardized Service Request, Change Request, and Incident Management processes for Communication Cloud Services, creating repeatable workflows and a continuous-improvement cadence that improved operational predictability and response consistency.
  • DevOps/Service Reliability role for enhanced communication platform from the communication business unit for deliverable to Oracle LGGBU, Food and Beverage and Health Care business units.
  • Responsible for ongoing improvement of API SLIs to measure SLAs and enhance reliability, availability, and performance of communication cloud services delivered to business units.
  • Developed Python tools for data pipeline creation to reduce manual operations from days to few minutes time savings about 85% for delivering reports to stakeholders.
  • Parse the Service Desk Ticket DB, Ocean DB, clean, and store in APEX DB.
  • Oracle Analytics, Canvases, Graphs, Pie Charts and Tables created to measure the different Service Availability KPI(s).
  • Used Python and Pandas to clean data and prepare it for APEX database uploads, enabling dashboard creation in Oracle Analytics.
  • Worked with Notification/Escalation, Monitoring and Observability application development Teams to deliver reporting and visualization of operational KPIs, SLAs, and SLOs for communications cloud services.
  • Delivered transparency of SRE Team customer success management. KPI’s measured across communication business units with team of two for following: TTFR (Time to First Response), TTR (Time to Resolution), Service Desk Average Escalated Time (to Engineering/ DevOps outside SRE area) – Trend and Median, Incident Average Escalated Time (to Engineering/ DevOps outside SRE area) – Trend and Median.

Principal Member of Technical Staff and Scrum Master

Oracle Corporation
Morrisville, North Carolina
08.2020 - 11.2022
  • TMF Open API (API First implementation) for communication services. Individual contributor and scrum expert for the development team.
  • Developed Helidon SE-based Policy and Charging 5G to 4G adapter using micrometer implementation with observability. Enabled 4G services in a 5G world for customers transitioning from 4G to 5G in a cloud-native environment using Docker and Kubernetes.
  • Conducted NDB MySQL clustering performance tests and performed database size calculations to assess the suitability of NDB Cluster for the intended solution.
  • Rest Java Webservices to interact with custom pricing design center for a solution implementation and validation.

Principal Member of Technical Staff

Oracle Corporation
Morrisville, North Carolina
08.2018 - 11.2022
  • Started work on SaaS-based services Secure Mobile Identity Product for enabling triple-layer security for Authorization and Authentication. Delivered a pioneering milestone as the first SaaS service deployed on Oracle Cloud in the Global Communications Business Unit, through collaboration across teams and business units.

Principal Member of Technical Staff

Oracle Corporation
Morrisville, North Carolina
08.2016 - 11.2018

Senior Software Engineer/ Senior Member of Technical Staff

Tekelec Inc
Morrisville, North Carolina
07.2000 - 08.2013
  • Lead the implementation team to design, develop and deliver high-quality telecommunication products in a collaborative environment (Tekelec and Partners) for following products and services.
  • Independent Session Binding Repository for highly distributed database.
  • Diameter Signaling Router for Tekelec protocol mediation solution.
  • Diameter Signaling Router for Tekelec Policy and Charging Solution.
  • Secure Eagle STP UI and Measurements solution with peer teams and partners.
  • Tekelec Local Number Portability Solution with collaboration with cross team development.

Senior Software Engineer

Ericsson Inc
Lynchburg, Virginia
01.1999 - 01.2000
  • I worked on Broadband CM and CMTS Solution and fueled the initiative to perform partner testing sooner. Designed, developed, and evaluated through direct collaboration with the customer.

Software Intern

General Motors
Troy, Michigan
01.1998 - 01.1999
  • Designed the UI and Interfaces for GM OnStar Solution - with backend integration with CAM shaft and car computer.

Education

M.S. - Computer Science

Oakland University
Rochester, Michigan

Bachelor of Electrical and Electronics engineering -

S.L.N College of Engineering
Raichur, India

Skills

  • 4G
  • 5G Policy and Charging
  • Java
  • C
  • C
  • Python
  • Spring Boot
  • Oracle Helidon MP
  • Oracle Helidon SE
  • Gradle
  • Maven
  • IntelliJ
  • Git
  • Helm
  • Jenkins
  • Docker
  • Kubernetes
  • Network Programming
  • OCI Cloud Infrastructure
  • Analytical Decision Making
  • Communication
  • Delegation
  • Adaptability
  • Creative Problem Solving
  • Trustworthiness
  • Tech Savvy
  • Team Building

Certification

  • Service Reliability
  • DevOps

References

  • Thomas Lipps, 9193490334
  • Bob Groff, 9193498779

Leadership Experience

  • Built and coordinated OCI Cloud SRE (24/7), DevOps, and Engineering teams to deliver a customer-site upgrade that increased transparency and system reliability.
  • Established new teams and cultivated strategic relationships with Sales, Solutions Engineering, and Customer Success to streamline go-to-market execution and drive profitable outcomes.
  • Positively influenced peer Global Business Unit team leaders and team members to align on success across multiple cloud projects, products, and services.
  • Managed cross-functional troubleshooting and release-support efforts for microservices 4G/LTE/5G products—coordinating engineering, QA, and ops to deliver patches, perform RCAs, and improve release success rates.
  • Creative analytical person who partners with software, technology, and external teams to remove blockers and drive on-time project delivery.

Communication Skills

  • Creative strategies to build high-performing teams and profitable partnerships for companies, customers, and partners.
  • Developed project plans, work breakdowns, and resource allocations for estimating features, projects, and services.
  • Experienced working with cross-functional, multi-tiered teams, and partners.
  • Experienced in cross learning, training, coaching, and developing team members within and across teams to achieve shared objectives.

Timeline

Principal DevOps Engineer/ Service Reliability Engineer

Oracle Corporation
01.2023 - 09.2025

Principal Member of Technical Staff and Scrum Master

Oracle Corporation
08.2020 - 11.2022

Principal Member of Technical Staff

Oracle Corporation
08.2018 - 11.2022

Principal Member of Technical Staff

Oracle Corporation
08.2016 - 11.2018

Senior Software Engineer/ Senior Member of Technical Staff

Tekelec Inc
07.2000 - 08.2013

Senior Software Engineer

Ericsson Inc
01.1999 - 01.2000

Software Intern

General Motors
01.1998 - 01.1999

M.S. - Computer Science

Oakland University

Bachelor of Electrical and Electronics engineering -

S.L.N College of Engineering

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