Chandrika Chowdhury
Elmhurst,NY
Summary
Dedicated customer service representative with over 6 years of experience in service environments and direct customer interactions. Proven track record in sales, managing merchant returns, and resolving customer issues efficiently. Highly organized with strong communication skills and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Receptionist
THE DERMATOLOGY SPECIALIST
Queens, New York
01.2023 - 09.2024
- Helped patients complete required documents to register ensuring accuracy of all data
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answering and managing incoming/outgoing phone calls
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Send in rx to designated pharmacies
- Scheduled appointments and organized meeting rooms for staff and clients.
- Managed front desk operations and maintained a welcoming environment for visitors.
Receptionist and Office assistant
Jackson Heights Physical Therapy Clinic
Jackson Heights
02.2020 - 09.2022
- Managed patient check-in and check-out processes efficiently.
- Scheduled multiple specialists to optimize upcoming appointments.
- Conducted pre-registration intake for new patients, verifying eligibility and co-payments.
- Reviewed MRI information to ensure proper association with specific doctors.
- Performed reminder calls to patients two days prior to appointments.
- Responded to 30+ phone calls and emails daily, addressing inquiries promptly.
- Coordinated with other doctors to confirm clinic appointment details.
- Checked answering machine messages and responded accordingly.
Waitress/Cashier
Moonstruck Eatery
Manhattan, NY
05.2020 - 04.2022
- Close out registers and balance drawers after stores close & prepare bank deposits for the next day
- Responded to customer request for service and product info
- Handled/restocked food supply order
- Kept area clean and organized to offer positive first impression to every visitor
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Took accurate messages for staff to facilitate open & speedy communication
Legal Secretary
Horing Welikson Rosen & Digrugilliers PC
01.2019 - 05.2020
- Composed and revised legal documents for attorney, including letters, dispositions, and court filings
- Ensured legal documents were processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines.
- Enhanced client relationships in person and by phone with sensitivity and confidentiality.
- Maintain calendars, including scheduling court appearances, depositions and appointments.
- Prepared detailed, accurate and timely monthly billing statements.
- Maintained office records, ordered supplies, and processed mail.
Tutoring Center Receptionist
St. John’s University
Kew Gardens, NY
09.2017 - 09.2019
- Answered 30+ phone calls and emails
- Helped schedule and confirm appointments
- Assisted students find tutors that suit their availability and understanding
Education
BBA - BUSINESS TRACK ACCOUNTING
QUEENS COLLEGE
Queens, NY09-2027
BACHELOR - BIOLOGY
St. John’s University
Kew Gardens, NY05.2020
Skills
- Typing speed: 50 WPM
- Multilingual communication
- Detail-oriented
- Medical terminology expertise
- Microsoft Office proficiency
- Order processing
- Insurance verification
- Inventory management
- Professional phone etiquette
Timeline
Receptionist
THE DERMATOLOGY SPECIALIST
01.2023 - 09.2024
Waitress/Cashier
Moonstruck Eatery
05.2020 - 04.2022
Receptionist and Office assistant
Jackson Heights Physical Therapy Clinic
02.2020 - 09.2022
Legal Secretary
Horing Welikson Rosen & Digrugilliers PC
01.2019 - 05.2020
Tutoring Center Receptionist
St. John’s University
09.2017 - 09.2019
BBA - BUSINESS TRACK ACCOUNTING
QUEENS COLLEGE
BACHELOR - BIOLOGY
St. John’s University