Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Chanel Avery

Summary

My objective is to obtain a career where I can strengthen my current business skills and contribute to the growth of the companies of which I'm applying for.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

SMS Staffing Solutions
07.2022 - Current
  • Answering inbound calls assisting customers with scheduling energy savings appointments also providing program related information.

Claims Representative

Maximus
01.2021 - 11.2023
  • Investigating, evaluating and settling insurance claims
  • Determining whether the insured's policy covers the claimed loss
  • Deciding an appropriate amount the company should pay out
  • Ensuring that claims are not fraudulent
  • Contacting claimant's employers or doctors for additional information if the claim is questionable

Patient Care Specialist

ASK Staffing
10.2021 - 01.2022
  • Answering inbound calls assisting patients with scheduling orders for specialty medication, also processing medical claims
  • Verifying health insurance to process medical claims for medications.

Customer Service Representative (Remote)

Aerotek
12.2020 - 04.2021
  • Answering inbound calls assisting homeowners and insurance companies with insurance payments and making sure coverage is active for current mortgage

Chat specialist / Sales Representative

Conduent remote
06.2019 - 11.2020
  • Answering inbound calls assisting customers with placing orders and making changes to already placed orders taking up to 120 inbound calls a day

Customer Service Representative

staffing solutions
08.2018 - 06.2019
  • Answering inbound calls assisting customer with scheduling conflicts, rebate issues, rescheduling appointments

Patient Transporter

St. John's Hospital
05.2018 - 06.2018
  • Transporting patients to various areas of the hospital

Customer Service Support

Clearesult
06.2017 - 03.2018
  • Answering inbound calls from customers and scheduling appointments, inputting data entry into computer

Call Center Representative

Dialog Direct
08.2015 - 08.2016
  • Answering calls and helping customers finding out information about all their Health Care Needs and using a computer to access all their information.

Environmental Services

Vibrus Group
04.2015 - 08.2015
  • Pulling trash, Making beds, Cleaning Bathrooms and disinfecting surfaces in all the patients room and mopping floors.

Security Guard

Whelan Security
10.2014 - 03.2015
  • Ensuring the safety of all client personnel entering the property, completing patrols, monitoring security cameras, operating radios and gate arm equipment

Cashier

Cvs Pharmacy
03.2013 - 08.2014
  • Assisting Customers with all CVS products, Cash handling, Running the photo department.

Security Guard

Securtais Inc
05.2008 - 07.2011
  • Supporting shift supervisor, answering phones directing the callers promptly, Writing incident reports, Ensuring the safety of both employees and clients of Wayne County Juvenile Court.

Usher/Greeter

Detroit Science Center
01.2008 - 05.2008
  • Overseeing the operations of the Imax Theatre
  • Greeting and organizing of school field trips, Administrative needs when necessary

Sales Floor Associate

Value City
02.2007 - 12.2007
  • Service Customers, Ensure that the store is properly stocked, Displaying great communication skills.

Education

Associate of Science - Computer And Information Sciences

Macomb Community College
Warren, MI
06.2025

Skills

  • Service Mentor Training Completion
  • Account Updating
  • Data Entry
  • Complaint Resolution
  • Customer Service
  • Active Listening
  • CRM Software
  • Account Management
  • Microsoft Excel

Assessments

Typing, 04/01/22, Completed, Transcribing text

Timeline

Customer Service Representative

SMS Staffing Solutions
07.2022 - Current

Patient Care Specialist

ASK Staffing
10.2021 - 01.2022

Claims Representative

Maximus
01.2021 - 11.2023

Customer Service Representative (Remote)

Aerotek
12.2020 - 04.2021

Chat specialist / Sales Representative

Conduent remote
06.2019 - 11.2020

Customer Service Representative

staffing solutions
08.2018 - 06.2019

Patient Transporter

St. John's Hospital
05.2018 - 06.2018

Customer Service Support

Clearesult
06.2017 - 03.2018

Call Center Representative

Dialog Direct
08.2015 - 08.2016

Environmental Services

Vibrus Group
04.2015 - 08.2015

Security Guard

Whelan Security
10.2014 - 03.2015

Cashier

Cvs Pharmacy
03.2013 - 08.2014

Security Guard

Securtais Inc
05.2008 - 07.2011

Usher/Greeter

Detroit Science Center
01.2008 - 05.2008

Sales Floor Associate

Value City
02.2007 - 12.2007

Associate of Science - Computer And Information Sciences

Macomb Community College
Chanel Avery