Chanel Avery
Summary
My objective is to obtain a career where I can strengthen my current business skills and contribute to the growth of the companies of which I'm applying for.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
SMS Staffing Solutions
07.2022 - Current
- Answering inbound calls assisting customers with scheduling energy savings appointments also providing program related information.
Claims Representative
Maximus
01.2021 - 11.2023
- Investigating, evaluating and settling insurance claims
- Determining whether the insured's policy covers the claimed loss
- Deciding an appropriate amount the company should pay out
- Ensuring that claims are not fraudulent
- Contacting claimant's employers or doctors for additional information if the claim is questionable
Patient Care Specialist
ASK Staffing
10.2021 - 01.2022
- Answering inbound calls assisting patients with scheduling orders for specialty medication, also processing medical claims
- Verifying health insurance to process medical claims for medications.
Customer Service Representative (Remote)
Aerotek
12.2020 - 04.2021
- Answering inbound calls assisting homeowners and insurance companies with insurance payments and making sure coverage is active for current mortgage
Chat specialist / Sales Representative
Conduent remote
06.2019 - 11.2020
- Answering inbound calls assisting customers with placing orders and making changes to already placed orders taking up to 120 inbound calls a day
Customer Service Representative
staffing solutions
08.2018 - 06.2019
- Answering inbound calls assisting customer with scheduling conflicts, rebate issues, rescheduling appointments
Patient Transporter
St. John's Hospital
05.2018 - 06.2018
- Transporting patients to various areas of the hospital
Customer Service Support
Clearesult
06.2017 - 03.2018
- Answering inbound calls from customers and scheduling appointments, inputting data entry into computer
Call Center Representative
Dialog Direct
08.2015 - 08.2016
- Answering calls and helping customers finding out information about all their Health Care Needs and using a computer to access all their information.
Environmental Services
Vibrus Group
04.2015 - 08.2015
- Pulling trash, Making beds, Cleaning Bathrooms and disinfecting surfaces in all the patients room and mopping floors.
Security Guard
Whelan Security
10.2014 - 03.2015
- Ensuring the safety of all client personnel entering the property, completing patrols, monitoring security cameras, operating radios and gate arm equipment
Cashier
Cvs Pharmacy
03.2013 - 08.2014
- Assisting Customers with all CVS products, Cash handling, Running the photo department.
Security Guard
Securtais Inc
05.2008 - 07.2011
- Supporting shift supervisor, answering phones directing the callers promptly, Writing incident reports, Ensuring the safety of both employees and clients of Wayne County Juvenile Court.
Usher/Greeter
Detroit Science Center
01.2008 - 05.2008
- Overseeing the operations of the Imax Theatre
- Greeting and organizing of school field trips, Administrative needs when necessary
Sales Floor Associate
Value City
02.2007 - 12.2007
- Service Customers, Ensure that the store is properly stocked, Displaying great communication skills.
Education
Associate of Science - Computer And Information Sciences
Macomb Community College
Warren, MI06.2025
Skills
- Service Mentor Training Completion
- Account Updating
- Data Entry
- Complaint Resolution
- Customer Service
- Active Listening
- CRM Software
- Account Management
- Microsoft Excel
Assessments
Typing, 04/01/22, Completed, Transcribing text
Timeline
Customer Service Representative
SMS Staffing Solutions
07.2022 - Current
Patient Care Specialist
ASK Staffing
10.2021 - 01.2022
Claims Representative
Maximus
01.2021 - 11.2023
Customer Service Representative (Remote)
Aerotek
12.2020 - 04.2021
Chat specialist / Sales Representative
Conduent remote
06.2019 - 11.2020
Customer Service Representative
staffing solutions
08.2018 - 06.2019
Patient Transporter
St. John's Hospital
05.2018 - 06.2018
Customer Service Support
Clearesult
06.2017 - 03.2018
Call Center Representative
Dialog Direct
08.2015 - 08.2016
Environmental Services
Vibrus Group
04.2015 - 08.2015
Security Guard
Whelan Security
10.2014 - 03.2015
Cashier
Cvs Pharmacy
03.2013 - 08.2014
Security Guard
Securtais Inc
05.2008 - 07.2011
Usher/Greeter
Detroit Science Center
01.2008 - 05.2008
Sales Floor Associate
Value City
02.2007 - 12.2007
Associate of Science - Computer And Information Sciences
Macomb Community College
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