Chanel Bethea
The Bronx,NY
Summary
Adept at navigating complex customer service scenarios, demonstrated through a proven track record at Housing Works. Excelled in problem-solving and data entry, enhancing customer satisfaction and loyalty. Skillfully managed high call volumes and escalated issues, showcasing exceptional customer support and communication skills.
I’ve consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information.
I’m passionate about building customer relationships and defusing customer situations.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Housing Works
New York, NY
12.2019 - 04.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front of House Staff Member
Chic-Fil-A
New York, NY
07.2014 - 11.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Customer Service Representative
Bed Bath & Beyond
New York, NY
01.2010 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts For Teaching - Teacher Education
SUNY Buffalo State
Buffalo, NY06.2011
Skills
Problem-solving skills
Customer Support
Data Entry
Customer Service
Timeline
Call Center Representative
Housing Works
12.2019 - 04.2024
Front of House Staff Member
Chic-Fil-A
07.2014 - 11.2019
Customer Service Representative
Bed Bath & Beyond
01.2010 - 05.2014
Bachelor Of Arts For Teaching - Teacher Education
SUNY Buffalo State