Chanel Botero García
Hampton,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Angie's Cafe
Newport News, Virginia
08.2023 - 11.2024
- Preparing and serving a variety of coffee beverages as a barista.
- Handling the preparation and presentation of pastries, and other menu items.
- Provided excellent customer service by addressing inquiries, recognizing preferences, and anticipating the needs of regular customers to build and maintain strong relationships.
- Operating the cash register and managing transactions accurately.
- Ensuring compliance with food safety and hygiene standards.
- Multitasked effectively in a fast-paced environment by collaborating with team members to ensure efficient workflow, and deliver high-quality service during peak hours.
- Restocking supplies and inventory as needed.
- Assisting with opening and closing procedures, including cleaning and setup.
- Trained new staff on coffee-making techniques, customer service, and operational procedures.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
Education
Master of Arts -
Interamerican University of Puerto Rico
06-2010
Skills
- Outstanding customer service
- Espresso machine operations
- Positive and professional
- Adaptive and creative
- Attention to detail
- Fluent in Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLanguages
Spanish
Native language
English
Intermediate (B1)
B1
Software
Square POS
Microsoft Excel
Microsoft Word
Canva
Social Media (IG, FB)
Timeline
Food and Beverage Attendant
Angie's Cafe
08.2023 - 11.2024
Master of Arts -
Interamerican University of Puerto Rico
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