Customer Service Specialist with over 10 years of experience in retail, healthcare support, and business operations. Known for strong communication skills, attention to detail, and a positive, professional attitude. A motivated self-starter who works well independently and in team environments while consistently improving service quality, organization, and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Operations Assistant Manager
Focus Basketball
01.2016 - 08.2022
Provide administrative and operational support for a family-owned youth basketball organization.
Key Responsibilities
Coordinate tournament schedules and communicate event information to teams
Assist with hiring, scheduling, and general office administration
Maintain financial, accounting, and scheduling records
Coordinate travel and logistics for tournaments and events
Maintain certification in CDC HEADS UP Youth Sports Concussion Training
Supported daily operations by coordinating schedules and managing communications between staff, Coaches and Player.
Retail Sales Associate
Charming Charlie
11.2018 - 08.2019
Assisted customers with product selection and inquiries to enhance shopping experience.
Managed inventory levels, ensuring product availability and presentation standards.
Trained new associates on sales techniques and store policies for operational efficiency.
Implemented visual merchandising strategies to optimize product displays and drive sales.
Resolved customer complaints swiftly, fostering positive relationships and repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Performed cash, card, and check transactions to complete customer purchases.
Retail Sales Associate
Bath and Body
11.2018 - 04.2019
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Greeted customers and provided outstanding customer service.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Assisted in setting up promotional displays to attract customer attention and boost sales.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Supported store management in planning and executing seasonal promotions and sales events.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Monitored sales trends to advise on restocking, ensuring popular items were always available.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Home Health Aide
Around The Clock Healthcare
01.2018 - 07.2018
Provided personal care assistance, including bathing, dressing, and grooming for clients in home settings.
Assisted clients with mobility and transfers to enhance daily living activities.
Monitored and documented vital signs to ensure client health and safety.
Supported medication management by reminding clients of schedules and dosages.
Established strong relationships with clients, fostering trust and effective communication in care delivery.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Medteach and Caregiver
Brookdale Assisted Living
04.2017 - 11.2017
Provided personalized care to residents, ensuring comfort and well-being through daily assistance and companionship.
Assisted with daily living activities, including grooming, bathing, and meal preparation to promote independence.
Monitored residents' health conditions, reporting changes to nursing staff for timely intervention.
Developed strong relationships with residents, fostering a supportive and engaging environment within the community.
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administered medications and treatments as directed by healthcare providers, ensuring patient safety and compliance.
Assisted in coordinating patient care plans, facilitating communication among medical staff and families.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Sales Associate
Windsor Fashions
08.2015 - 02.2017
Assisted customers in selecting fashion items based on style preferences and body types.
Maintained knowledge of current sales and promotions to enhance customer experience.
Processed transactions accurately using point-of-sale systems to ensure smooth checkout procedures.
Collaborated with team members to achieve store sales goals and improve overall performance.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Retail Sales Associate
Gap Outlet
08.2015 - 02.2017
Assisted customers with product selection and inquiries to enhance shopping experience.
Managed inventory levels, ensuring product availability and presentation standards.
Trained new associates on sales techniques and store policies for operational efficiency.
Implemented visual merchandising strategies to optimize product displays and drive sales.
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Retail Sales Associate
Justice Tween Brands
10.2015 - 01.2016
Resolved customer complaints swiftly, fostering positive relationships and repeat business.
Analyzed sales data to identify trends, informing restocking decisions and promotional efforts.
Collaborated with management to develop effective marketing campaigns that increased foot traffic.
Led team meetings focused on performance improvement and service excellence initiatives.
Customer Service Representative
West Coast Cash
05.2013 - 08.2014
Delivered exceptional customer service through effective communication and problem-solving skills.
Assisted customers with inquiries, ensuring timely and accurate resolution of issues.
Managed customer accounts, maintaining up-to-date records in CRM systems for streamlined service delivery.
Trained new staff on company policies and customer service protocols, enhancing team performance.
Assisted customers with account inquiries, providing exceptional service and fostering client relationships.
Balanced cash drawer daily, ensuring compliance with financial regulations and policies.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Reconciled cash drawer and resolved discrepancies.
Provided customer records, account statements and copies of checks.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Counted, verified and handled bank deposits and armored car transactions.
Retail Sales Associate
Wet Seal
11.2012 - 12.2012
Increased sales revenue through effective product recommendations tailored to individual customers.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Supported store leadership in implementing new merchandising strategies to improve product positioning.
Participated in periodic inventory counts to maintain accurate stock levels.
Performed cash, card, and check transactions to complete customer purchases.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Frontier High School
Bakersfield, CA
06-2010
No Degree - Social Psychology
College of The Sequoias
Visalia, CA
No Degree - Social Psychology
Taft College
Taft, CA
Skills
Customer Service & Client Relations
Administrative Support
Scheduling & Coordination
Inventory Management
Cash Handling & Financial Reporting
Record Keeping & Documentation
Team Collaboration
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Certification
CPR Certified
AED Certified
Mandated Reporter
CDC HEADS UP Youth Sports Concussion Certification